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Customer Support Associate (Part-Time)
Company | Underdog Fantasy |
Address | United States |
Employment type | PART_TIME |
Salary | |
Category | Spectator Sports |
Expires | 2023-07-26 |
Posted at | 10 months ago |
What is Underdog?
- Deliver exceptional customer support via email, addressing inquiries related to account management and financial transactions
- Assist with account & payment reviews in order to ensure users are appropriately using Underdog as it was intended to be used
- Create a lasting impression on every user through transparent, open, and honest communication
- Offer comprehensive technical assistance to both Web and Mobile app users
- Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
- Show up everyday with a positive attitude and excited to help the team collectively reach its goals
- Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
- Expertly resolve Pick'em and Draft-related inquiries with precision and efficiency
- Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
- Flexible weekday & weekend availability, for a productive 25 hour work week
- A clear and concise communicator, with an emphasis on writing skills
- A customer service expert, delivering exceptional support by showcasing deep product expertise
- A receptive individual who embraces new perspectives and approaches
- An optimistic and proactive individual, dedicated to finding solutions
- Proficient multitasker, committed to delivering high-quality work across various tasks
- An insatiably curious learner, driven to acquire new knowledge daily
- A versatile team player, adept at navigating diverse situations with ease
- 1-2 years of customer support or related experience
- Fantasy Sports and/or Sports Betting knowledge
- Experience with Zendesk (or other ticketing processor systems)
- BA/BS from an accredited college or university
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