Work At Home Customer Service Agent (Full-Time & Part-Time) (Ar) ($11.50 / Hour)

LOCATION

Remote Work-at-Home

JOB TYPE

Full-Time & Part-Time

PAY TYPES

Hourly + Bonus

SALARY

$12.10 - $16.10 / hour

Benefits & Perks

REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

Position Overview

WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS

Looking to work for a fast growing company? Hiring Company is looking for work at home customer service, help desk, technical support, and sales representatives. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services.

There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. In a lot of cases, you can make your own schedule. The positions offers a base pay commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives.

All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, Hiring Company will provide it. You will need a home broadband connection.

Position Responsibilities

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Our entry-level Contact Center Representatives are responsible for the following tasks:

• Utilize systems and technology to complete account management tasks
• Explain and position the products and processes with customers
• Ensure first call resolution through problems solving and effective call handling
• Listen to customers, understand their needs, and resolve customer issues
• Recognize sales opportunity and apply sales skills to upgrade
• Appropriately escalate customer dissatisfaction with managerial team

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT?

Hiring Company provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• The ability to type swiftly and accurately (20+ words a minute)
• Ability to multi-task, stay focused and self manage
• Must be 18 years of age or older
• Excellent organizational, written, and oral communication skills
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• High school diploma or equivalent
• Basic understanding of Windows operating system
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Strong team orientation and customer focus
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• Highly reliable with the ability to maintain regular attendance and punctuality
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• An aptitude for conflict resolution, problem solving and negotiation

CONDITIONS OF EMPLOYMENT

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
• Must be authorized to work in their country of residence (The United States or Canada)
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experien