Part-Time Customer Care Agent

About Vibes

Vibes, the technology leader powering the direct-to-consumer mobile engagement revolution, is helping brands like Ralph Lauren, Joann, Redbox, Chipotle, and LEGO to grow, activate, and optimize consumer relationships with timely, relevant, high volume mobile messaging at global scale. The company’s intelligent mobile messaging platform enables marketers, consumer loyalty professionals, and operations teams to connect with consumers using a unified native platform of SMS, MMS, dynamic wallet, mobile push notifications, app inbox and performance analytics. These tools become the backbone for brands’ overall digital engagement strategies. Vibes has been consistently recognized as a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms. To learn more about Vibes, visit www.vibes.com.

Job Summary

Our mastery of mobile expertise is ALWAYS AVAILABLE with our award-winning Customer Care Team. Our Tier 1 support structure provides our customers access to a team with over 50 years of mobile marketing technology expertise 24/7/365 however you prefer to connect.

We are looking for a first in class customer service individual with a passion for technology and solving problems to join our award-winning Customer Care team. The top candidate will possess strong interpersonal skills, excellent written and verbal communication, be detailed driven and a high performing multitasker.

This is a part-time opportunity, working evenings and weekends 100% remotely in the United States.

Responsibilities:

• Operate leveraging multiple tools including Zendesk, Jira, and Confluence.
• Maintain primary ownership of customer care needs for unexpected and time sensitive incident management, tracking and resolution.
• Monitor key connectivity, platform tools and systems to ensure they are functioning at optimal performance levels and escalating when they are not.
• Provide 24/7 fast, friendly and accurate Tier 1 support for all internal and external stakeholders with program, product and system tasks, questions and incidents.

Requirements & Qualifications:

• Comfortable testing, troubleshooting, and communicating findings
• Must be proficient in MS Office (Word, Excel, PowerPoint and Outlook)
• Ideal for college student studying in technology or marketing or recent graduates looking for hands on experience to build mobile marketing technical expertise or entry into technology engineering.
• Strong communication, project management and critical thinking skills
• Must be able to juggle multiple projects and work well under deadlines
• Must be organized, motivated and detail-oriented
• Strong attention to detail and ability to complete large volumes of work efficiently and effectively
• Professional, reliable, driven and results-oriented

Our Core Values:

• Respect, honesty, and integrity for all stakeholders
• Create value
• Relentless focus on the customer
• Never be satisfied
• Always be learning
• Seek accountability and ownership

Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast-paced organization and industry.