Remote - Clinical Support Specialist

About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
Our Medicare Population Health Programs team is a centralized resource that supports care team and practice operations. This position is part of a team that is responsible for facilitating chart reviews and preparation for our clinical teams to ultimately ensure efficient and effective medical care with our providers at the patient's first visit and beyond. As a Clinical Support Specialist, you will partner with physician chart reviewers and nurse documentation specialists to ensure patient records are accessible throughout their healthcare journey at One Medical Senior while broadly supporting the population health initiatives of holistic, comprehensive, and integrated care for our senior health patients.
If you are passionate about helping patients navigate the healthcare system and want to contribute to improving patient experience and outcomes by using your strong attention to detail, we would love to hear from you!
What You'll Likely Work On

• Manage support tickets pertaining to records & related subject matter
• Provide general support to maintain department production and quality requirements
• Identify opportunities to leverage external resources, such as hospital records, Blue Button, and payer data to support retrospective and prospective accurate documentation
• Additional tasks as needed
• Assist in identifying additional areas for operational improvement surrounding records and pre-visit preparation
• Maintain good communications and partnership with physician & nurse reviewer teams
• Navigate multiple Electronic Health Records (EHRs)/ Health Information Exchanges (HIEs)/portals to retrieve outside records and prepare charts for upcoming visits in an efficient, accurate and compliant manner

What You'll Need

• Dependable, accurate and detail-oriented
• Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows
• Knowledge of the healthcare industry and familiarity with clinical terminology required
• Experience working with medical records including experience working with one or more EHR systems is required
• 1+ years experience working in health care administrative or support role is required. Experience working in a value based care environment is a plus
• A self-starter who can work without direct supervision/oversight
• Tech savvy and able to learn and work with multiple technical systems and programs with ease
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills

Benefits Designed To Aid Your Health And Wellness
Taking care of you today

• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Pre-Tax commuter benefits
• Free One Medical memberships for yourself, your friends and family
• Paid sabbatical after 5 and 10 years
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Competitive Medical, Dental and Vision plans

Protecting your future for you and your family

• Company paid maternity and paternity leave
• Credit towards emergency childcare
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• 401K match
• Opportunity to participate in company equity programs

This is a full-time remote role based anywhere in the United States.
One Medical
is committed to fair and equitable compensation practices.
The base salary range for this role is $16.80 to $30.50. However, actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.
The total compensation package for certain roles may also include additional components such as a sign-on bonus, annual performance bonus, equity grants in the form of RSUs, medical and other benefits and/or other applicable incentive compensation plans. For more information, please visit https://www.onemedical.com/careers/
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.