Regional Training Manager Jobs

Summary Description: The Regional Training Manager is a business partner responsible for promoting and supporting a learning culture and guiding the implementation of the company’s learning strategy. Manages the Zone Training Coordinators and provides guidance and expertise on training and development issues to members of Operations leadership. Understands and communicates the Brand relationship between the marketing-generated expectations of our customers and Operations execution. Manages company training program execution at the System level. Assesses measures and reports on the effectiveness of training activities.

RESPONSIBILITIES:

• Monitors and measures the programs for effectiveness and consistency to ensure that organizational objectives are being met. Delivers train-the-trainer sessions for various new products, LTOs, and other corporate initiatives as appropriate. Recommends and assists with development of solutions to address opportunities. Reports on the effectiveness of training activities.
• Provides development, coaching, and mentoring for Zone Training Coordinators.
• Provides clear and articulate communications to operations regarding standards, operational functions, and expectations for performance.
• Manages the Restaurant Career Development Path (RCDP) program by monitoring and evaluating the MIT’s progress and making recommendations to Directors of Operations, Area Managers and Human Resources.
• Evaluates current and proposed training programs and materials to provide feedback to the Field Director of Restaurant Training for improvements.
• Consults with various stakeholders to determine appropriate interventions to performance improvement issues such as Training Restaurant Surveys, Training Scorecards, and other training materials revisions, as needed.
• Assumes additional responsibilities as assigned.
• Provides development, coaching, and mentoring for various members of Operations, particularly Area Managers, Directors of Operations, and Regional Directors of Operations.
• Provides insight, analysis, and communication regarding training and system needs to the Director of Training, as expressed by Operations. Consults with Director of Field Training, Key Operators, and Area Managers to develop training plans and strategies to meet identified training needs as part of the system-wide training strategy that are consistent with the Mission and Vision of the Company.
• Manages the company training programs execution at the Corporate level. Supports Franchise community as requested.
• Provides feedback, communication, recommendations and support necessary to assist the Field Director of Restaurant Training and the Design Manager in creating training tools for Company-wide training needs.
• Analyzes the success of learning activities using assessment tools and evaluates results. Recommends and implements appropriate training and performance improvement interventions, as indicated.
• Takes a leadership role within the markets they support to promote and champion people growing within the organization.
• Monitors proper use of operations training programs including Orientation for MIT’s and the RCDP program both in unit and classroom training.

EDUCATION:

• Bachelor’s degree preferred
• Associates degree required or equivalent work experience

EXPERIENCE:

• 2 years previous experience in Training and Development preferred
• Previous supervisory/management experience preferred
• 6 years’ experience preferably in restaurant industry

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced ability to delegate projects and get work done through others
• Advanced understanding of departmental structure and policies with a basic understanding of the structure and policies of Whataburger Restaurants LLC
• Advanced professional or theoretical knowledge and functional concepts, practices, and procedures of a particular field of specialization in the execution of assigned duties and responsibilities
• Ability to prepare and present ideas and recommendations to colleagues, manager, and direct reports with sufficient notice and preparation
• Basic understanding of performance review process
• Proficient in MS Office Word, Excel, Outlook and PowerPoint, and JD Edwards preferred
• Intermediate understanding of budgetary concepts and procedures

PROFESSIONAL CERTIFICATION:

• Must be able to acquire a Facilitator Certification administered through OTD or equivalent