Training Manager Jobs

ABOUT THE ROLE

Peloton is searching for an experienced Training Manager to join our Member Support team. As the Training Manager, you will design and implement consistent and effective training programs across teams at all of our locations. In this role, you will be responsible for leading a team to deliver training to ensure Peloton Member Support associates and leaders are fully proficient in their roles. This means delivering training to new hires as well as providing follow-on learning and up-training in a variety of formats and media targeting support professionals in an adult learning environment. The Training Manager will work in an environment of high change and have the capacity for transmitting diverse, complex, and changing information.

YOUR DAILY IMPACT AT PELOTON

• Monitor training staff performance and uses metrics to provide meaningful feedback focused on improvements
• Share knowledge and expertise to continue developing training specialists
• Identifies future training needs and works with Training Specialists to create curriculums to deliver and/or facilitate the training
• Ensure all project/department milestones/goals are met and adhered to approved budgets
• Communicate with other departments, key stakeholders, and cross-functional partners to align with company strategic objectives and initiatives
• Research new training techniques and suggests enhancements to our existing Member Support training programs
• Search for gaps in training content and materials to generate higher productivity and adherence among associates and leaders
• Align with Support operations performance KPIs to develop new and enhance existing training for associates and leaders

This description indicates the general nature of the qualifications and duties required in this job classification, as well as the essential functions a person must be able to perform in this job. It is not a comprehensive inventory of all duties and responsibilities employees assigned to this job may have.

YOU BRING TO PELOTON

• Strong verbal and written communication skills
• 3+ years of leadership experience
• Ability to plan, manage time and multitask effectively
• Excellent leadership and motivational skills
• Excellent decision-making and problem-solving skills
• 5+ years of experience in training and development
• Familiarity with modern and traditional training methods
• Bachelor Degree preferred
• Good collaboration and teamwork skills

Physical Requirements

This is primarily an inactive position, involving long periods of sitting or standing. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT PELOTON:

Peloton provides Members with expert instruction, world-class content and the fitness industry's leading music library to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton offers an immersive and personalized experience [with or without equipment]. Access Peloton content via the Peloton Bike, Bike+, Tread, Guide, Row or the Peloton App, now with multiple membership tiers. Founded in 2012 and headquartered in New York City, Peloton has a highly engaged community of nearly 7 million Members across the US, UK, Canada, Germany, and Australia.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

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