Property Manager - Archive Apartments

Company Summary

Milhaus is an award-winning, mixed-use development, construction, and property management company that specializes in Class A, urban, multifamily residential buildings. Headquartered in Indianapolis, Milhaus is comprised of inspired and industrious individuals who are passionate about the development of mixed-use and multifamily communities. We provide exceptional customer experiences and create solutions for neighborhoods that positively impact communities by providing unparalleled expertise in real estate, investment, development, construction and management.

Archive is a brand-new development of urban apartments consisting of 62 Studios, 152 One Bedrooms, 55 Two Bedrooms and 10 Three Bedrooms. Archive being a short walk from Bishop Arts means being part of a neighborhood rich in culture, diversity, and history.

Position Summary

The Director, Residential Services is responsible for the overall management of a multifamily apartment community. Responsibilities include marketing, budgeting, financial management, oversight of the physical plant and supervision of staff. The Director will communicate regularly with all necessary Milhaus employees, lenders, property owners, financial partners, fee clients and other individuals as deemed necessary to fulfill the responsibilities of the position. The Director will ensure that the property meets or exceeds its financial performance targets and ownership objectives. Financial performance and attainment of ownership objectives will be achieved by ensuring that:

• The property is maintained to the highest standards with a continual focus on asset preservation and enhancement
• Revenues are maximized
• Expenses are carefully monitored and controlled
• Regulatory compliance and adherence to all legal requirements are reinforced
• Staffing levels are appropriate
• Resident satisfaction is a continual focus
• Employees are properly trained

Key Job Duties And Responsibilities

• Recommends appropriate adjustments to rent levels and/or rental concessions in response to occupancy levels and changes in the marketplace
• Updates market information and rental comparison survey at least monthly
• Other duties as assigned by the Regional Director
• Establishes and monitors a system for following up with residents on completed service requests
• Conducts regular exterior and interior inspections
• Develops and implements systems to maximize property revenue and to control operating expenses
• Supervises the property maintenance functions including scheduling, purchasing, service response, and turnover procedures
• Ensures that residents are in compliance with all provisions of their leases
• Works collaboratively with other Property Managers to compare “best practices” and expenses per unit on other properties
• Supervises computer data entry of all property information
• Administrative Tasks
• Initiates appropriate collection and legal actions for accounts receivable
• Manages the process of passing through appropriate fees and utility payments to maximize NOI
• Oversees and monitors the bid process for all contract work and looks for efficiencies and economies of scale
• Ensures staff compliance with all company policies and local, state and federal laws and regulations
• Identifies/implements ancillary income sources to increase property revenues
• Recruits, hires, trains, coaches, develops and disciplines on-site staff
• Asset Preservation
• Monitors the completion of periodic preventive maintenance procedures
• Completes performance appraisals for all staff quarterly and ensures that all site employees are reviewed four times each year
• Ensures that paperwork or reimbursements from property Reserve for Replacement account is processed in a timely fashion to minimize financial strain to Company and the property (if applicable)
• Personnel Management
• Prepares and submits annual property budget for review by September 30
• Ensures that record-keeping functions are handled properly
• Develops and implements resident retention strategies, including an aggressive lease renewal program
• Ensures move-in and move-out inspections are completed on a timely basis
• Supervises the eviction and bad debt collection process
• Ensures compliance with all applicable laws and regulations
• Financial Performance
• Participates in the preparation of financial and ownership reports as directed
• Approves all rental applications
• Administers established incentive compensation programs for all site positions and ensures the incentive payments are processed correctly and on time
• Processes incident reports for injuries or property losses immediately
• Ensures that all rents and fees are collected on time and deposited
• Ensures that resident satisfaction is a continual focus
• Reviews property financial performance continually and prepares monthly variance report to budget
• Conducts regular staff meetings to address property performance, policy issues, and other property and Milhaus business
• Supervises the completion of budgeted, scheduled capital improvement projects
• Ensures that property budget is monitored closely to meet or exceed budgeted NOI
• Initiates all purchases within approved spending limits and budget requirements
• Administers the compensation program at the property in adherence with the approved budget
• Reports potential liability issues and acts to minimize any risk management exposure
• Ensures that reports are completed accurately and on time
• Establishes periodic performance goals and objectives for each staff person and monitors their attainment
• Develops and implements an annual marketing plan to maximize occupancy and updates the plan quarterly
• Marketing/Leasing
• Monitors purchasing and expense control through the periodic approval of invoices and review of property general ledgers
• Inspects vacant apartments for market readiness and ensures that an ample inventory of market ready units is available at all times

Requirements

• Strong interpersonal and consensus-building skills
• Valid driver’s license and reliable private transportation
• Minimum of a high school diploma with a college degree preferred
• Excellent oral and written communication skills
• Ability to travel overnight at least once per quarter
• Excellent training skills
• Experience in budgeting, revenue enhancement and expense control
• Excellent organizational and time management skills
• CAM designation a plus
• Minimum of two years of progressively responsible experience in property management of at least 200 units with demonstrated ability to deliver financial results
• Strong track record of successful personnel management – including hiring, training and staff development
• Ability to lift up to twenty pounds
• Excellent computer skills, with emphasis on the Microsoft Office Suite – Word, Excel
• Experience with Entrata software application preferred
• Ability to operate basic office equipment

Benefits

• Health, Vision, & Dental insurance
• Wellness Bucks program
• Pet insurance
• 4 weeks accrued PTO
• 401K match
• Paid Maternity & Paternity Benefits
• 30% discount on apartments
• Wellness Program and Competitions
• Company Paid Long Term
• Short Term Disability
• Tuition/Certification Reimbursement
• Employee Assistance Program
• More!
• Disability and Life Insurance
• 11 Paid Holidays
• HSA account with employer match of $250/FSA for dependent care

We stand as one team dedicated to transforming neighborhoods. Through transparency and collaboration, we empower our people to lead. Bikes are our allies, local food is our addiction and entrepreneurship inspires us. First impressions are set by our energy and passion, not suits and ties. We embrace the changing ideal of what people call home.

Integrity. Execution. Innovation. Collaboration.

By joining us at our corporate office in downtown Indianapolis or onsite at one of our many properties, you’ll be provided the opportunity to grow your career and become part of a team that truly makes a difference.