Product Manager, Members Jobs

Product Manager, Members - Brightside Health - 100% Remote in U.S.

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for a Product Manager to lead our member team, reporting to the Director of Product Management. In this role, you will own the end-to-end post-purchase member experience, covering Brightside’s member web portals, iOS app, and Android app. You will partner closely with Brightside’s product design, engineering, operations, marketing, and analytics teams to continuously improve member engagement, retention, and churn. Additionally, you will be involved in launching new care plans and offerings for members.

What you’ll be doing as a Product Manager on the Member team:

• Define Product Strategy: Collaborate on defining a product strategy for the member team to drive meaningful member engagement & retention, as well as building a product roadmap.
• Drive Product Development: Collaborate with cross-functional teams, including designers, engineers, and product analysts, to drive the development and enhancement of Brightside’s member portals and mobile apps.
• Guide User Research: Work with product design to define and execute user research activities, such as surveys, interviews, and usability tests, to gain insights into member preferences, pain points, and needs. Translate findings into actionable member product improvements.
• Lead Product Launches and Testing: Plan and execute product launches, including beta testing and iterations based on user feedback. Collaborate with lifecycle marketing to ensure successful product adoption and user engagement.
• Track Analytics and Product Performance: Utilize data analytics tools to monitor key product metrics, member engagement, retention, and churn.

Requirements:

• Detail-oriented mindset with a focus toward delivering high-quality consumer product features
• 1-3 years of experience working as a product manager on consumer-focused products and technologies, ideally in the healthcare field
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Background or degree in business, marketing, computer science, or a related field
• Strong analytical skills with the ability to translate data into actionable insights

Benefits:

• Fully paid for comprehensive health care (medical, dental, vision)
• Unlimited PTO and sick leave
• A competitive salary
• Work remotely and whatever schedule works best for you
• Life Insurance & Short / Long Term Disability
• Pet Insurance
• Additional memberships and perks
• 401k Plan
• Stock options/equity
• Parental Leave

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that minority groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

We know that diversity makes for the best problem-solving and creative thinking, and are committed to equity and inclusion. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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