Product Communications Lead Jobs

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Cash App is looking for a dynamic product communications leader to join our growing team and manage storytelling efforts across Cash App’s suite of financial products. Reporting directly to Cash App’s Head of Communications, the successful candidate has a track record of maintaining strong media relationships and has a keen understanding of topics that sit at the intersection of business, technology, crypto, commerce, and financial services. This role requires the ability to explain the dimensions of Cash App’s product strengths and strategic vision to the media, while also being able to articulate the differentiators of our increasingly mainstream brand to consumer audiences. We’re specifically seeking a candidate with financial product communications experience, inclusive of bitcoin / crypto communications.

You Will

• Develop and execute communications programs that build awareness and trust of our suite of financial products - i.e. banking, commerce, bitcoin, and stock investing
• Lead announcements for product launches and new features.
• Own executive communications for product leaders, including media briefings and spokesperson training
• Work cross-functionally with many teams inside Cash App including product, brand marketing, investor relations, legal, policy, design, internal communications, as well as other teams within Block
• Develop and maintain reporter relationships across business, tech, crypto, and industry publications to drive well-informed coverage and keep Cash App continually top of mind
• Be a spokesperson on crucial media interactions, including crisis communications and issues that might affect our business and corporate reputation
• Craft compelling and well-written materials, including press releases, briefing documents, communications plans and FAQs, and other collateral

Qualifications

• 8+ years relevant work experience at either a PR agency or an in-house communications team
• Ability to flex between working on projects solo and as part of a team
• Affinity for building partnerships with key internal stakeholders, including senior leadership
• A knack for uncovering stories, data, and other insights that can drive coverage and advance company narratives in the down-cycles between product launches or announcements
• Media relations skills that have driven coverage in business, tech, crypto, and consumer publications
• Ability to thrive in a fast-paced environment, and to meet deadlines consistently
• Experience managing external agency partners
• Previous product communications experience at a fintech and/or crypto company

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $167,300 - USD $204,500

Zone B: USD $155,600 - USD $190,200

Zone C: USD $147,200 - USD $180,000

Zone D: USD $138,900 - USD $169,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Paid time off (including 12 paid holidays)
• Employee Stock Purchase Program
• Paid parental and caregiving leave
• Learning and Development resources
• Retirement Plans including company match
• Healthcare coverage (Medical, Vision and Dental insurance)
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Paid Life insurance, AD&D, and disability benefits
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Health Savings Account and Flexible Spending Account

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.