Lead Engineer Product Services

Summary
As Lead Engineer Product Services within the New Services Engineering, you are the focal point in operational and field services support for steam turbines around the globe. Naturally working together in multiple and changing cross functional teams with a broad variety of disciplines, it is your delight to provide technical expertise for outages and customers in a challenging environment. You immediately respond to steam turbine related issues and provide effective solutions with strong focus on customer and business needs to ensure safe and reliable operation of steam turbines. Your primary mission is daily support via the Engineering Request workstream. You will also collaborate in Root Cause Analysis investigations and fleet issue resolving as well as in implementation of technical solutions via Technical Information Letters.

Roles And Responsibilities

As Lead Engineer Product Services, you will:

• Support field engineers and customers with knowledge on steam turbine operation and maintenance and respond to Engineering Request cases. Make decisions on recommendations in your field of knowledge and consult subject matter experts and all needed disciplines to ensure sound resolution of complex technical issues.
• Have broad knowledge through experience from site issues and steam turbine operations and act as subject-matter expert for internal consultations as well as deliver feed-back to drive improvements in the services business.
• Have thorough understanding of own service organization and integration of different roles and responsibilities during our service activities and understand how they influence outcomes for the business and our customers. Develop & maintain a good network throughout the company.
• Travel to site when needed to represent GE Steam Power in customer meetings, lead technical presentations and to perform operational troubleshooting and fact finding in regard of root cause investigations.
• Collaborate or lead Root Cause Analysis investigations, perform operational data analysis and contribute to fleet wide implementation of technical solutions via Technical Information Letters.
• Support the installed base including activities such as customer issue resolution, fleet issues, TIL (technical information letter) implementation, Monitoring & Diagnostics, fleet configuration, maintenance of fleet data and outage support.

Required Qualifications

• 5+ years of combined experience in mechanical engineering of turbomachinery or power plant components, technical field services, repairs, plant operations services, or a related technical function
• Ability to travel up to 20% annually, possibly on short notice
• Bachelor's degree in STEM (Science, Technology, Engineering, Math) or related discipline, from an accredited college or university

Desired Characteristics

• Technical expertise in steam turbine technology and service products across the fleet
• High level of commitment to support, also on site for fact finding and root-cause investigations, potentially on short notice
• Strong analytical skills and efficient in detecting problems as well as finding adequate and qualitative solutions. Experience in data analytics.
• Proactive, self-starting individual with passionate drive to resolve complex technical issues
• Self confidence to dive into unknown waters and to develop through execution
• Strong verbal and written communication skills in a cultural divers and challenging environment. Communicates technical aspects well and can achieve a common sense of understanding.
• Customer focused entrepreneur and target-oriented, loyal team player with ability to develop relationships across the organization
• Services mindset with understanding of business objectives and customer needs, making meeting both the basis of daily work
• Troubleshooter and problem-solver, with sense of urgency to resolve services and operation related issues quickly and efficiently
• Structured way of working & delivering on commitments. Sense for continuous improvements.

The salary range for this position is $86,800.00 - $119,350 USD Annually. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus. Available benefits include Health and Retirement.

At Steam Power we are used to change and have been continuously adapting to respond to the to the many factors shaping our industry. Change is how we keep pace with the world around us and ensure our long-term sustainability. To achieve this requires us adopting astrong services mindset that becomes the very DNA of Steam Power. As a result, we have become more of a services organization.

We believe our success in large part will depend on us being as diverse of a team as our customers and regardless of our role, every one of us can contribute to making Steam Power the service provider of choice by customers around the globe.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

• This is a remote position