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Communications & Deployment Process Lead

Company

Pfizer
Address , New York, Ny
Employment type FULL_TIME
Salary $156,900 - $261,500 a year
Expires 2023-10-05
Posted at 9 months ago
Job Description
ROLE SUMMARY
The Communication & Deployment Process Lead will support the transformation of our commercial go-to-market and existing Marketing and Customer Facing tools model. By embedding themselves deeply and partnering with our cross functional teams within the CMO to deliver significant, and sustainable advancements with our commercial breakthroughs. One of the most critical drivers of this transformation is to create standardization of Deployment activation, proficiency and sustainability excellence across 83 markets and 3 unique market categories. As a result, this new role has been created to ensure the deployment process through the Biopharma Operations 6-step implementation process and to manage/coordinate the standardization of operating model, communications, change management, training through to BAU to drive consistency, efficiencies, ad reduce redundancies through a shared services and enablement role.
The responsibilities are anchored around supporting CMO (Chief Marketing Office) initiatives across the Biopharma organization to execute on transformational and existing tools projects to meet the needs of the business and our customers. This individual must thrive in unchartered territory and be a visionary communication and change leader, responsible for standardization of deployment processes necessary to deploy transformational CMO initiatives that lead to Biopharma Ops service innovations. Whilst also having a focus on the tools training proficiency and sustainability from launch through to the BAU model.
The Communication, Deployment Process Lead will strategically collaborate with and across CMO and Commercial functions to evolve our services and operationalize the Deployment Process. The role will provide leadership, strategic thinking, for Deployment design and implementation for Marketing and Customer Facing tools in a support model, utilizing the Global way of working. The successful candidate will have a deep commitment in improving HCP and Patient outcomes, proven track record in Deployment process, communications, change management, training and creating sustainable programs and governance processes.
As a result, this role has been created to standardize and manage Deployment activation, proficiency and sustainability in a BAU model, including Strategic Operations model, colleague engagement, communication, change management and training oversight across the CMO initiated programs to drive consistency, efficiencies, and reduce redundancies through a Shared Services and Enablement role.
ROLE RESPONSIBILITIES
  • Whilst establishing a roadmap to advance E2E training solutions by collaborating against the Biopharma Operations, four fundamentals of Simplicity, Excellence, Scalability and Efficiency in partnership with the Learning and Development organization
  • Design and deliver transformational Deployment solutions in service of CMO initiatives and Biopharma Ops service innovations whilst ensuring the solutions have a clear and defined transition plan for communications and training through to the BAU model.
  • Reports to the CMO Deployment Process & Sustainability Vertical Lead in Global Biopharma Operations and is a key member of the CMO Deployment Process & Sustainability Vertical Leadership Team.
  • The role will design and create industry leading vision for training and commercial needs by executing on Marketing and Customer Facing tools communication and training plans. Lead the execution of colleague engagement and communications across multiple CMO Marketing and CFC initiatives through deployment process. Lead the additional dedicated responsibility for BAU communications across the following commercial Biopharma organizations; (A) Customer Experience Delivery Vertical and (B) Content Centre & Resource Management Vertical
  • Drive employee engagement initiatives to foster a collaborative environment, encouraging cross-vertical design and implementation of Marketing and Customer Facing Tools training. Promoting colleague participation and engagement whilst fostering proactive, innovative thinking and decision making. Coordinating with external vendors as applicable.
  • This role and vertical team will be dedicated to own and/or partner with other CMO Functions for the Marketing and CFC Deployment Process by designing and delivering the Deployment Playbook and the Deployment Plan providing SME expertise for operating model and change management workstreams (including communications, training oversight and expertise and post go live support through the BAU model). Utilizing a standardized, Biopharma-wide repeatable approach that works across diverse program teams and adheres to the established governance defined in the model.
  • To continually identify opportunities for relentless optimization through plans to accelerate, performance, drive efficiencies, and support simplicity goals to improve and develop on the Deployment Playbooks and Plans. Through regular CMO initiative review, best practice sharing across the vertical team and clarity of understanding creating augmentations and optimization of process. Translating the Global strategy into an execution at scale model which has repeatable process, engagement, and cost efficiencies for the wider business.
  • Has line management responsibilities for outsourced external vendor suppliers. Development, coaching and management of the 2 direct reports ensuring a timely and cost-effective output of quality and scale
BASIC QUALIFICATIONS
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop, and coach others, oversee, and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
  • Demonstrated history of leading innovation/transformation
  • Demonstrated history of leading innovation/transformation and BAU projects
  • Leadership experience including collaboration with cross-function teams and stakeholders across different markets, cultures, languages and time zones
  • Strong Communication and Colleague Engagement background
  • Delivery of exceptional customer services and experiences
  • Demonstrated understanding of Marketing & CFC Process and Practices
  • Drive for optimization/excellence and efficiencies
  • Excellence in driving highly collaborative and productive cross-functional relationships
  • Colleague Engagement & Change Management qualification preferred
  • Strong understanding of Marketing & CFC Tools & Technologies
  • Demonstrated history of leading business through to a BAU model
  • Proven track record of delivering business performance
  • 10+ years of Pharmaceutical commercial business experience
  • People management and leadership experience including collaboration with cross-functional teams and stakeholders
  • Demonstrated agility and ability to drive program completion in expedited timelines
  • Bachelor’s Degree, MBA or equivalent Master’s level education preferred
PREFERRED QUALIFICATIONS
  • Possess a high energy level, strong sense of urgency, creativity, decisiveness, ability to work hard and to operate under pressure in often ambiguous environments
  • Proactively implements approaches to simplify the business and embeds a simplicity mindset within self and stakeholders
  • Strong interpersonal skills and mastery of working in a matrixed environment, with the ability to perform in a highly visible role on behalf of the CMO
  • Leads for Growth - proactively implements approaches to grow the business & embeds a growth mindset within self
  • Creative problem solver, demonstrated track record of strong performance, organized and detail-oriented with the ability to handle competing priorities and work well under pressure
  • Discretion and trustworthiness in dealing with confidential information
  • Excellence in operational process design, activation, proficiency and sustainability
  • Strong ability to work in “white space” and drive towards aspirational vision
  • Ability to interact and influence effectively with all levels of the organization
  • Highly demonstrates a breadth of diverse management experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee to achieve meaningful impact
  • Role model for the PFE Values (Courage, Excellence, Equity and Joy)
  • Strong organizational and leadership skills; ability to influence, manage and drive action of the efforts of team members in on-time and accurate execution of deliverables
  • Track record of strong project management, networking and stakeholder management, working collaboratively across organizational functions and verticals
  • Demonstrated business acumen and design thinking abilities
  • Strong ability to drive collaboration and foster highly productive, functional relationships
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
  • Work Location Assignment: Flexible
  • Flexibility to work in other time-zones on an as-needed basis, role is Global but primarily in US EST & UK GMT working hours
  • International travel can be expected as applicable
OTHER INFORMATION
  • Not eligible for relocation package


Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PHYSICAL/MENTAL REQUIREMENTS: None
Work Location Assignment: US, EU, UK, APAC - Any Pfizer Site, Flexible US time-zone
Other Job Details:
  • Additional Locations: Any Pfizer Site
  • Eligible for employee referral bonus
  • Last Day to Apply: August 7, 2023
#LI-PFE #CRM #marketing
The annual base salary for this position ranges from $156,900.00 to $261,500.00. In addition, this position offers an annual bonus with a target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. Benefits offered include a retirement savings plan, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans. Pfizer compensation structures and benefit packages are aligned locally, the US Salary range provided does not apply to the Tampa, FL or any EXUS locations.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
Mkt & Sales/Commercial Bus
#LI-PFE