Store Ambassador Program Lead

Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team
The Community Foundations team is responsible for the foundational model and programming
of community across North America stores which includes the long-term vision for store
community as it relates to brand resonance and retention, IDEA integration alongside the short-term operational management of tools and tactics. The NA Ambassador team drives the
strategy and execution for how lululemon leverages store Ambassadors - local leaders in
wellbeing - to increase brand resonance and expand reach through local relationships.
The Store Ambassador Program Lead executes development of all resources and tools to
support implementation of the Store Ambassador Program by store teams across all North
America stores. They will partner will other members of the Community Foundations Team to
ensure a seamless integration of the Ambassador experience into other Community
Engagement programs developed for stores. They will be responsible for recapping and
storytelling analytics of program success including bench fill, gift card spends, Ambassador
experience satisfaction, database accuracy, and photography completion.
Design the NA store ambassador program taking into account into the NA business objectives
and Global Ambassador framework.
a day in the life: what you’ll do

• Create and execute yearly strategy to support Ambassadors across North America
• KPI and budget/resource tracking.
• Proactively develop concepts and ideas for future of program
• Retail enrollment and accountability in the program
• Develop communication plans to stores and ambassadors.

Qualifications

• Strategic thinker who has delivered results through execution
• Minimum 5 years project management and/or relationship development and management experience
• Minimum 5 years experience in the marketing field or proven community expertise across multiple geographies
• Proven track record of managing multiple, diverse projects within related field

must haves

• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Communicate with honesty and kindness and create the space for others to do the same.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.

Compensation And Benefits Package
For NYC Applicants: lululemon’s compensation offerings are rooted in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position in NYC is from $75,100 – $98,600 USD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our competitive Total Rewards offering, permanent employees in this position may be eligible for our competitive annual bonus offering, subject to program eligibility requirements.  
At lululemon, investing in our people is a top priority. We believe that when life works, work works. In addition to our competitive Total Rewards offering, we also have personal and professional development offerings. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career:  

• Generous employee discount
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)
• Extended health and dental benefits, and mental health plans
• Savings and retirement plan matching
• Paid time off
• Fitness & yoga classes

Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.