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Pharmacy Support Call Center Representative (Home-Based) ($18.00 / Hour)
Company | Talentify.io |
Address | United States |
Employment type | CONTRACTOR |
Salary | |
Category | Human Resources Services |
Expires | 2023-05-16 |
Posted at | 1 year ago |
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
- Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Ability to work 40 hours per week (two shifts: 8:30 am EST - 5:30 pm EST or 11:00 am EST - 8:00pm EST) under moderate supervision
- Recognize operational challenges and suggest recommendations to management, as necessary
- Quickly assess the user's issue and provides first level support for problem resolution
- Pharmacy Technician experience required
- Bi-lingual (English/Spanish) is a plus
- HIPAA certified
- High School Diploma or equivalent
- Experience in medical claim processing is a plus
- Call center experience required (3+ years preferred)
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