Customer Success Manager Jobs

Who We Are

Apixio is advancing healthcare with data-driven intelligence and analytics. Our Artificial Intelligence platform gives organizations across the healthcare spectrum the power to mine clinical information at scale, creating novel insights that will change the way healthcare is measured, care is delivered, and discoveries are made.

The Apixio Customer Success Manager is part of the Apixio Customer Operations organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers in support of custom risk adjustment projects and reports on project status to all stakeholders. Apixio’s Customer Success Managers are hybrid project management and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful customer retention and project success.

What You Will Own

• Lead the Apixio relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).

What You Bring To The Table

• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
• Excellent written and oral communication skills
• BS degree in business, technology or related field
• Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
• 3+ years project management experience

Bonus Points For

• Demonstrated ability to conceptualize, manage and prioritize multiple projects
• Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
• Ability to establish rapport with multiple client stakeholders
• Strong curiosity and ability to correlate data from many sources
• Detail oriented, self‐starter with proven track record of execution and results
• Advanced presentation skills; comfortable presenting to multiple audiences
• Professional and respectful demeanor in a relaxed work environment
• Strong bias for action and collaboration and well developed sense of urgency
• Prior startup experience a plus
• Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.

The salary range below is for Base Salary. Total compensation also includes benefits and variable compensation. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location.

Base Compensation

$100,000—$143,000 USD

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Your skills and background may be more translatable to this role than you initially thought. Allow us the opportunity to get to know you. Please let us know if you require accommodations during the interview process.

What Apixio Can Offer You

• Exceptional benefits, including medical, dental and vision, FSA
• Parties, picnics, and wine-downs
• A hybrid work schedule (2 days in office & 3 days work from home) (Note: If the position is designated as REMOTE it will stay REMOTE)
• Competitive compensation
• Catered, free lunches
• Subsidized gym membership
• Generous vacation policy
• Meaningful work to improve healthcare
• Modern open office in beautiful San Mateo, CA; Los Angeles, CA; San Diego, CA; Austin, TX and Dallas, TX
• 401k with company matching
• Free parking

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Apixio will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

If you are a recruiter or placement agency, please do not submit resumes to any person or email address at Apixio prior to having a signed agreement from Talent Acquisition. Apixio is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent to us without an agreement in place will be considered your company’s gift to Apixio and may be forwarded to our recruiters for their attention and no fee will be paid.

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