Customer Success Manager Jobs

About NINJIO

NINJIO is a cybersecurity awareness training company that empowers individuals and organizations to become defenders against cyber threats. The Company offers engaging, 3 to 4-minute Hollywood-style micro-learning videos that teach organizations, employees and families about cybersecurity, breaches, and easily avoidable threats. Combining the Company’s award-winning training with NINJIO PHISH, a natively integrated phishing simulator that allows customers to test and quantify human vulnerability safely and proactively, gives the organizations that NINJIO serves a feature-rich Cybersecurity Awareness Solution.

Position Description

We are looking for a Client Success Manager whose main objective is to assist our clients to better understand the full potential of our business and act as a liaison between the client, client support, and operations. They must champion a collaborative culture with different business groups and departments, to improve client support programs and enhance client satisfaction.

You will manage the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management of the client loyalty process.

Essential Functions:

• Update and assist with internal projects for clients, to increase client satisfaction
• Establish long-standing, trusted relationships with clients, and develop open and effective channels of communication
• Align with the client’s goals to better guide and service them
• Deep dive into each assigned top tier account, learning the business of each client
• Become the reliable point of contact for each client
• Partner with the Sales team when large growth opportunities arise
• Become the internal go-to for questions regarding top tier clients
• Encourage revenue growth by inspiring clients to utilize additional services

Experience:

• High School Diploma/GED required, Bachelor’s degree a plus
• Experience working with people at different levels
• Proficiency with Microsoft Office
• Minimum 3 years of experience in a customer service role

Skills and Abilities:

• Intellectual curiosity and high ambition
• Ability to communicate professionally as a representative of NINJIO in support of our clients
• Strong drive to succeed, self-motivated and desire to grow in their career
• Have a passion for service and want to see your clients experience more success
• Excellent work ethic and mindset of doing whatever it takes to get the job done
• Must be detail oriented and very organized
• Have experience in client support and working on client solutions (software preferred but not required)
• Attentive, able to respond to customer needs- you are self-driven and can multi-task
• High integrity, with a collaborative approach to problem-solving

Required Competencies:

• Problem Solving
• Customer Service
• Excellent Communication (written and verbal)
• Perseverance

Benefits You Will Receive:

• Casual office
• Free parking
• Company paid lunch
• 401K
• Paid Time Off
• Health Insurance subsidy for you and your dependents
• Free snacks and drinks

Supplemental Pay:

• Bonus Pay
• Commission Pay

Pay Rate:

$25/hr

This role will be mainly in our Westlake Village, CA office. We do offer hybrid work options if applicable to the role.