Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Partner Marketing Operations Systems Analyst
- Partner Data And Operations Analyst
- Partner Operations Associate
- Partner Operations Analyst
- Operations Partner
- Partner Operations Coordinator
- Business Operations Partner
- Partner Strategy And Operations Analyst
- Operations Business Partner
- Partner Operations Specialist
Some similar recruitments
Franchise Business Partner Jobs
Recruited by McDonald's 8 months ago
Address Los Angeles, CA, United States
Sales Strategy And Operations Analyst
Recruited by LinkedIn 8 months ago
Address San Francisco, CA, United States
Business Partner, Finance Procurement Operations - Product
Recruited by Netflix 9 months ago
Address Los Angeles, CA, United States
Partner Operations Analyst- Product Partnerships
Recruited by TikTok 9 months ago
Address San Jose, CA, United States
Partner Strategy And Operations Manager
Recruited by Treasury Prime 9 months ago
Address San Francisco, CA, United States
Business Partner Jobs
Recruited by apparelsoft rfid 9 months ago
Address Los Angeles, CA, United States
Partner Operations Strategist Jobs
Recruited by Check 10 months ago
Address San Francisco, CA, United States
Administrative Business Partner Jobs
Recruited by Russell Tobin 10 months ago
Address San Francisco Bay Area, United States
Finance And Strategy Analyst - Operations
Recruited by Block 10 months ago
Address San Francisco, CA, United States
Marketing Systems Jobs
Recruited by Notion 10 months ago
Address San Francisco, CA, United States
Operations Partner, Ceo Office
Recruited by Roblox 10 months ago
Address San Mateo, CA, United States
Executive Operations Partner Jobs
Recruited by Planet 10 months ago
Address San Francisco, CA, United States
Procurement Business Partner Jobs
Recruited by PTS Advance 10 months ago
Address Rodeo, CA, United States
Partner Operations Manager Jobs
Recruited by eBay 10 months ago
Address San Jose, CA, United States
Marketing Operations Analyst Jobs
Recruited by DocuSign 10 months ago
Address San Francisco, CA, United States
Business Planner – Hosted Partner Clouds
Recruited by Microsoft 10 months ago
Address Mountain View, CA, United States
Partner Program Operations Specialist
Recruited by Channel Impact 10 months ago
Address San Francisco Bay Area, United States
Business Partner Jobs
Recruited by BBSI Concord 10 months ago
Address Concord, CA, United States
Procurement Business Partner Jobs
Recruited by Hunter Hamilton 10 months ago
Address Los Angeles, CA, United States
Administrative Business Partner Jobs
Recruited by Asana 11 months ago
Address San Francisco, CA, United States
Partner Operations Analyst Jobs
Company | Square |
Address | Los Angeles, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-15 |
Posted at | 8 months ago |
Company Description
- Examples of mechanisms are:
- Participate in and manage projects (as needed), document process flows, and ensure the proper execution of controls
- Manage Business Process Outsourcing (BPO)/Shared Services Vendor day to day activities, including monitoring and reporting metrics such as productivity and quality, resolving service issues and escalating as necessary
- Provide excellent customer service to suppliers and internal stakeholders by resolving questions and issues quickly and accurately
- Daily/Weekly standups
- Manage through data and utilize internal KPIs to drive performance
- Identify training gaps and partner with L&P to help improve curriculum
- Call monitoring and calibration
- Partner with business stakeholders and participate in Daily/Weekly/Monthly mechanisms - Understand day to day activities and challenges and represented the Vendor as an integral part of the business
- Partner with analytics and engineering to address open issues
- Team Meetings
- Respond and address ad hoc request for process related operational issues
- Network performance reviews
- Monitor phone calls, chats, emails for quality and coaching opportunities
- Monitor daily workflow and volume, while ensuring Vendor is maintaining department service levels and standards
- The ability to effectively influence and communicate cross-functionally and excellent written and verbal communication skills
- Creative problem-solving abilities and expertise in balancing and articulating trade-offs
- Intermediate or higher Excel and/or GSuites Skills (e.g. vlookups, pivot tables, sumproduct/sumifs functions, etc.)
- 5 + years of relevant CS operations work experience with 2+ years of multi-tier (managing leaders) people management experience
- Excellent interpersonal skills and integrity with strong customer service skills
- Utilize deep product and industry knowledge while serving as a cross-functional leader
- A BA/BS degree or related experience
- 2 + years of work experience in outsourced partner operations, ideally in a global - offshore location
- Bilingual language skills in Spanish, French or Japanese preferred
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Learning and Development resources
- Paid time off (including 12 paid holidays)
- Employee Stock Purchase Program
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Healthcare coverage (Medical, Vision and Dental insurance)
- Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
- Retirement Plans including company match
- Health Savings Account and Flexible Spending Account
- Paid Life insurance, AD&D, and disability benefits
- Paid parental and caregiving leave
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago