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Company | Restaurant Brands International |
Address | San Diego Metropolitan Area, United States |
Employment type | FULL_TIME |
Salary | |
Category | Food and Beverage Services |
Expires | 2023-05-16 |
Posted at | 1 year ago |
About Restaurant Brands International
- Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance
- Responsible for driving improvement in operations metrics (including Speed of Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience
- Conduct operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups’ personnel
- Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience
- Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
- Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results
- Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues
- Help analyze and speak to franchisee results and operational drivers/metrics
- Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate-term
- Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance
- Bachelor's degree in business or related field required
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Skilled in root-cause problem solving methodologies
- Strength in building and developing relationships with clients, colleagues, business partners
- Ability to present operational information both orally and written (PowerPoint)
- 5+ years of operations experience in QSR, retail, food & beverage, or similar industry
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