Remote Customer Service Chat Jobs

Must be experienced at navigating website pages and quickly identifying information

Must have social media experience

Must have effective written and oral communication skills

Experience as a Sales and/or Customer Service Associate is a plus

You are comfortable working remotely

Responding to prospects in chat software, social media accounts, and email if needed

Proficiency in navigating remote support tools, chat platforms, and remote customer management systems.

Utilize available resources and knowledge bases to offer solutions and troubleshoot problems effectively.

Proven experience in customer support or a related field, preferably with remote chat support exposure.

Strong problem-solving skills and the capacity to think critically to find effective solutions remotely.

Ability to multitask, manage time efficiently, and prioritize remote tasks effectively.

Offer personalized support that aligns with the individual needs and preferences of each customer.

Follow the daily schedule provided by Workforce Management. [

Call Center/Chat experience is a plus. PHYSICAL REQUIREMENTS:

Provide a world class experience with an emphasis on top box interactions.

High school diploma or equivalent education required.

Must have at least 1 year of experience in Customer Service.

Must be able to have effective communication skills with all levels of leadership.

Entry-level job with a minimum of 6 months of BPO experience or 1 year of customer service experience

High computer proficiency & overall technical knowledge

Prepare responses to customer inquiries based on pre-determined scripts & procedures

Discover solutions using tools & resources to help resolve the customer’s problems

Provide information about the customer’s current plans, products, & services

Identify & promote new solutions in the form of selling products & services that align with the customer’s needs

Demonstrate negotiation and conflict management skills and maintain professional composure

Strong typing skills and experience navigating computer-based tools.

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent relationship building skills with a passion for helping others

Strong organization and multi-tasking skills

Excellent written and verbal communication skills

Utilize company systems to communicate directly with casual mobile consumers, providing knowledgeable and professional customer support

Strong customer service and support abilities

Excellent communication and people skills

Previous sales or retail experience

Actively listen to customer needs and preferences to make accurate and appropriate product recommendations

Clarify customer information and specific needs based on preliminary quizzes to ensure personalized assistance

Demonstrate negotiation and conflict management skills and maintain professional composure

Strong typing skills and experience navigating computer-based tools.

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent relationship building skills with a passion for helping others

Strong organization and multi-tasking skills

Excellent written and verbal communication skills

Job Title: Remote Online ChatSpecialist

Customers will benefit from the successful candidate's prompt and accurate service

Other duties include analyzing customer interactions and, when needed, escalating complaints to the Online Chat Manager

You will answer to client live chats concerning website navigation issues, support requests, and general consumer concerns

You will also establish new consumer relationships in order to better understand and address their needs

- Health and dental insurance

Minimum Education, Licensure and Professional Certification requirements:

Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses

Customer service experience and/or training

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Explains and upholds contract coverage to customers and/or contractors

Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved

Minimum Education, Licensure and Professional Certification requirements:

Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses

Customer service experience and/or training

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Explains and upholds contract coverage to customers and/or contractors

Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved

Minimum Education, Licensure and Professional Certification requirements:

Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses

Customer service experience and/or training

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Explains and upholds contract coverage to customers and/or contractors

Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved

Minimum Education, Licensure and Professional Certification requirements:

Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses

Customer service experience and/or training

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Explains and upholds contract coverage to customers and/or contractors

Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved

Minimum Education, Licensure and Professional Certification requirements:

Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses

Customer service experience and/or training

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Explains and upholds contract coverage to customers and/or contractors

Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved

Minimum Education, Licensure and Professional Certification requirements:

Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses

Customer service experience and/or training

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Explains and upholds contract coverage to customers and/or contractors

Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved

Minimum Education, Licensure and Professional Certification requirements:

Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses

Customer service experience and/or training

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Explains and upholds contract coverage to customers and/or contractors

Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved

Ability to handle customer calls during high call volume time – directed by management

Complete other duties assigned by management

Knowledge of basic PC and Microsoft Office skills

High school diploma or general education degree (GED)

Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays

Prior customer service experience preferred

Demonstrate negotiation and conflict management skills and maintain professional composure

Strong typing skills and experience navigating computer-based tools.

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent relationship building skills with a passion for helping others

Strong organization and multi-tasking skills

Excellent written and verbal communication skills

Demonstrate negotiation and conflict management skills and maintain professional composure

Strong typing skills and experience navigating computer-based tools.

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent relationship building skills with a passion for helping others

Strong organization and multi-tasking skills

Excellent written and verbal communication skills