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Operations Manager, Us & Ca
Company | Welcome Pickups |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-04 |
Posted at | 10 months ago |
About Us
- Over 1 Million happy travellers every year
- One of the highest-rated global transportation companies with a rating of 4.9/5 stars
- Over 2,000 travel partners including 1,000 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month
- 136 destinations in 61 countries with a goal to reach 400 by 2024
- 33 destinations launched in 2022
- Innovates and executes unique, out-of-the-box, yet data-driven action plans for driver acquisition and retention, as well as maintenance of high quality of service provided by Welcome drivers.
- Works closely with the Head of Driver Operations, providing information regarding driver-related data accuracy, specific market challenges, community issues, capacity, imbalances, etc. to anticipate spikes in demand, and implement plans to ensure sufficient, on-demand driver supply.
- Ensures that our operational model in the region is set up for success: with the highest volume of transfers and the least number of cancellations at the same time.
- Develops and maintains a full understanding of the local driver labor market and legal landscape, so as to identify issues and provide smart solutions.
- Works closely with the Expansion and Commercial teams to bring region-specific insights for business development. Responsible for all products of the company (both rides and s-rides in the designated destinations)
- Continuously optimizes destinations’ setup (pricing, cutoff times, hailing hours, hailing thresholds, maximum vehicle capacities, etc.) to ensure operational healthiness of each destination.
- Coordinates communication with the driver communities by talking with them over calls or group calls, defining top performers, nurturing them, celebrating top-performers, etc.
- Digital native: fluent in web and digital technologies
- Excellent time management with the ability to multi-task and set priorities quickly and effectively
- A Bachelor's Degree in a related field
- An analytical mind and out-of-the-box thinker
- Self-starter: can work independently, make decisions and take responsibility for them
- Ηigh achiever - seeks to regularly surpass sales or performance goals
- Excellent written and verbal communication skills in English.
- Solution-oriented
- A friendly and upbeat personality
- Proven experience of more than two years in operations, ideally in fleet management, ride sharing, last-mile logistics, and/or high-growth start-ups in the USA.
- The tools you need to successfully perform your daily tasks
- A vibrant and fresh work environment
- Remote work policy
- The unique opportunity to join “the next big thing” at the ground level.
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