General Manager- Residence Inn Ontario, Ca

Yearly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Residence Inn Ontario

2025 Convention Ctr Way

Ontario, CA 91764

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Perform any other duties as requested by the Vice President or Regional Director of Operations.
• Must have valid driver's license for the applicable state.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Complete required corporate training modules, and become certified to train those as required.
• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Maintain a warm and friendly demeanor at all times.
• Ensure that all scheduled meetings take place on the property.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maintain direct contact with and monitor the development of management trainees.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Participate in required M.O.D. coverage as scheduled.
• Must be able to maintain confidentiality of information.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Participate in M.O.D. coverage as required.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Perform other duties as requested by management.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Oversee and assist in the Highgate Hotel budget process as required.
• In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Attend all hotel required meetings and trainings.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Experience managing multiple properties
• Ensure complete processing of invoices daily by using the A/P process.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Long hours sometimes required.