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Company

tout.group
Address Beaumont, TX, United States
Employment type FULL_TIME
Salary
Category Advertising Services
Expires 2023-12-25
Posted at 10 months ago
Job Description
We are seeking dedicated and enthusiastic individuals to join our team as Call Centre Representatives. As a Call Centre Representative, you will be the first point of contact for our customers, providing exceptional customer service and resolving their inquiries and concerns.


Responsibilities


  • Assisting customers with placing orders, processing payments, or resolving billing issues
  • Following company guidelines and procedures to ensure customer satisfaction and service excellence
  • Providing accurate and relevant information to customers regarding our products or services
  • Answering incoming calls and addressing customer inquiries promptly and professionally
  • Resolving customer complaints or concerns in a calm and empathetic manner
  • Updating customer accounts and maintaining accurate records of interactions


Requirements


  • Proficient computer skills and the ability to navigate multiple systems simultaneously
  • Strong attention to detail and accuracy in data entry
  • Excellent verbal communication skills and a friendly, customer-focused attitude
  • Ability to work well in a fast-paced and dynamic environmen
  • Strong problem-solving skills and the ability to think quickly on your feet