Call Center Service Consultant

Are you energetic, engaging and hard-working? Are you interested in selling? Are you competitive and self-motivated? We're seeking driven individuals to join our fast-pacedt eam, as a BDC Call Center Representative for the Service Department.
Benefits

• 401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more
• Paid Vacation time, selected holiday pay, sick pay
• Full-time employees are offered Medical, Vision & Dental

Responsibilities

• Verbal conversations on the phone must be understandable to customer. Must be able to go into detail to explain different situations to customers
• Be able to make frequent trips to service drive when needed for clarification on services for customer
• Saturday's you will assist the Service Advisors by greeting and checking out customers
• Call Rater must be at 90% or better
• Exceptional Communication Skills
• Verify with all websites, that customer is up to date on any services they may have
• Sitting for long periods of time
• Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)
• Able to stay calm under pressure
• Be able to follow scripts for phone usage with customers
• Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services
• 85 calls are to be completed by the end of the day (inbound and outbound)
• Keep log of complete appointment confirmations, no shows, and first time customers

Qualifications

• Punctuality is required
• Needs to be responsible and organized, and have good communication skills.
• Valid Texas Driver's License
• Willingness to submit to a pre-employment drug screen and background check
• High School Diploma or GED
• Ability to multitask and perform under pressure
• Ability to work independently
• Ability to work Saturdays
• Call center experience is desired
• Experience with customer service

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.