Office Support Assistant Jobs

For 25 years, Successful Living has been active in the Iowa City community in supporting clients in mental health recovery. Our agency currently has a part-time opening for an Office Support Assistant. The Office Support Assistant is responsible for organizing staff, client and agency records, covering receptionist duties as scheduled or as needed. This position will also perform a variety of other administrative and clerical duties that support client services, information and referral including the operation and presentation of a professional office. This is a part time 20-25 hour per week position (Monday through Friday 9:30 AM – 2:30 PM availability required).

CORE DUTIES:

• Answer phones, transfer calls, greet walk-in visitors and clients at reception desk and assist in collecting client payments.
• Annually review hard copy records that no longer need to be on file for the mandated period and gather for shredding service.
• Organize and maintain the records room and make space for archived materials as needed of previous hard copy client files as agency phases out to electronic files and continue to organize and maintain financial records of the agency.
• Organize and maintain electronic employee files from staff beginning date of employment, annual updates as required under Chapter 24 and any other state or Federal guidelines. Close out employee files as needed upon end of employment.
• Assist in retrieving archived records as requested.

PROFESSIONAL RESPONSIBILITIES:

• Prompt, professional and responsive communication with clients, fellow staff, supervisor– in-person, telephonic, electronic, written missive (in writing, face-to-face)
• QUALIFICATIONS:
• Treat all colleagues and clients with dignity and respect
• Dress, personal appearance, and manner of behavior must reflect a professional image.
• Follow all agency policies and procedures
• Meet with supervisor as scheduled
• Maintain confidentiality and follow HIPAA guidelines.
• Complete all tasks as assigned by supervisor

Required

High School diploma

• Experience in office organization and records keeping, filing systems
• Maintain valid driver’s license and reliable, privately insured car, as well as insurability with agency insurance requirements
• Pass multiple background checks, including but not limited to dependent adult/child abuse and criminal background check and driving records check.

Preferred

• Strong organizational skills
• Attention to detail
• Adaptability to changing requirements and protocols of governmental agencies and designees and revised agency policies

We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of Successful Living not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, unemployment status or any other characteristic prohibited by federal, state and/or local laws.