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Company | MedStar Health |
Address | Mitchellville, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-23 |
Posted at | 9 months ago |
General Summary Of Position
- Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.
- Demonstrates proficiency with the billing portion of the PM system to include: guarantor information, benefit information, insurance information, insurance priority, episode of care information, open HMO referrals, alternate insurances and system notes (if applicable).
- Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.
- Performs insurance verification and coordinates services/authorizations for patients, as assigned.
- In the Physician Centers: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists, secretaries and nurses to coordinate and schedule procedures and clinics.
- Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms, reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
- Monitors administrative supplies and keeps administrative supplies at par levels.
- Completes and/or ensures accurate collection of copayments and copayment reconciliation, charge entry reconciliation, preparation of bank deposits and cash receipt logs, as assigned.
- Maintains waiting area in clean and neat condition, restocking materials as needed.
- Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system and/or electronic health record (EHR).
- Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
- Responds to all payer-specific questions from patients and clinical providers, as appropriate.
- Requests and obtains referrals, medical records or diagnostic reports from internal and external providers, as assigned.
- Monitors and handles case management for patients in the EHR system, as assigned.
- Bachelor's degree from a college or university in healthcare preferred or
- Related field preferred
- High School Diploma or GED required and
- Associate's degree (A.A.) preferred or
- 1-2 years Experience in a medical office required or a combination of experience and education will be accepted for outpatient physician centers. required and
- Experience working in a role involving customer service preferred
- Less than 1 year 3 months of related experience/and or training in a fast paced medical office setting for therapy/ambulatory offices required and
- Highly organized, process oriented individual who has the ability to multi-task, be flexible and be a self-starter.
- Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.
- Friendly and professional when interacting with patients and visitors at all times.
- Position is initial face and the initial voice of the clinic and should be able to project a positive and professional image at all times.
- Basic knowledge of Microsoft office products including Word, Excel and Outlook.
- Excellent customer service, as well as excellent verbal and written communication skills.
- Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
- Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
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