Office Manager/Scheduler Jobs

Job Summary: Manages home care operations, recruiting, customer service caregiver management and scheduling.
Qualifications/Educational Requirements:

• Eighteen years of age or older. Should be eligible to work in the United States.
• Ability to perform multiple tasks under strict deadlines
• High school diploma - Associate or Bachelor's degree strongly recommended
• At least three years’ experience in administrative capacities and at least one year management/scheduling experience
• Demonstrated ability to effectively communicate and interact with clients, co-workers and all supervisors.
• Extensive experience in the home care field may be considered in lieu of other experience
• Compliance with the Agency’s bonding criteria

Duties/Essential Functions:

• Answers phones with a friendly attitude, check email and phone messages on a routine basis
• Enters notes in HM5 regarding updates on clients and caregivers, documents all phone calls and visits
• Strategizes on new sources for caregiver hiring
• Ensures hiring goals are met on a weekly basis
• Implements/maintains caregiver recognition and rewards program
• Performs quality assurance calls and visits per schedule
• Conducts supervisory visits and utilizes HM5 to determine when visits need to occur
• Ensures consistent schedules are maintained for clients
• Customer service
• Manage scheduling
• Implements/maintains caregiver discipline program
• Tracks intake conversion rates
• Ensures overtime is limited to emergency situations, keeps caregivers to a 40 hour work week
• Manage recruiting
• Demonstrates excellent service recovery technique
• Ensures HealthManager5 (HM5, ComForCare tool) is consistently up to date
• Caregiver management
• Meets all new hires during orientation or before
• Manages and participates in on-call duties
• Manages intake calls – ensures follow up with potential clients is done on a regular basis
• Manages unemployment and workers’ compensation claims
• Conducts regular training for caregivers, including client specific training, DementiaWise® training, etc
• Implements Meaningful Activities with clients in conjunction with the RN
• Other duties as assigned
• Creates and distributes caregiver newsletter on a monthly basis
• Provides client care oversight in conjunction with the registered nurse (RN) and suggests when clients may need additional hours
• Performs caregiver yearly evaluations

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.
Equal Opportunity Employer: Disability/Veteran.