Intake Specialist - Remote

At employer, we believe in the power of care and service. Joining our team means making a difference in the lives of our clients and their communities. As a leader in workplace behavioral health, we understand that the health and well-being of employees directly impact a company's success. If you are looking for a meaningful role where you can provide counseling, work-life resources, wellness support, and more through our Employee Assistance Programs (EAP), then this Intake Specialist position may be perfect for you.

Position Summary

• Answer initial calls from clients seeking EAP services
• Find appropriate resources for clients and provide general information and referrals in areas such as legal concerns, financial issues, and work-life challenges
• Transfer clients to on-staff counselors when emotional distress or clinical expertise is required
• Gather client information and input it into the EAP Expert database system
• Connect clients to affiliate providers or EAP clinical staff for services

What You'll Do

• Use customer service skills to determine client needs
• Assign EAP staff or affiliates to client cases when appropriate
• Remain logged into on-call telephone queues to fulfill duties
• Complete intake forms in the EAP Expert database system
• Screen for safety issues, domestic violence, substance abuse, and other high-risk considerations

What We're Looking For

• Outstanding interpersonal, communication, organizational, and problem-solving skills
• Strong customer service commitment
• Professional call center/scheduling experience is a plus
• Experience with Microsoft Outlook & Office programs
• Reliable internet connection with minimum download speed of 50Mbps and upload speed of 10Mbps
• Excellent IT applications and database skills

Company Perks

• Paid time off
• 401(k) retirement program with company match
• Employee Assistance Program (EAP)
• Immediate medical, dental, and vision insurance
• Company-paid Life and Disability insurance programs
• Flexible Spending Accounts (FSA)

Additional Information

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The employer will not discriminate against employees or applicants because of their inquiries, discussions, or disclosures regarding pay. However, employees with access to compensation information cannot disclose it to individuals without access unless it is in response to a formal complaint, part of an investigation, or consistent with the employer's legal duty to furnish information. 41 CFR 60-1.35(c)

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