Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Jr0022876 Member Services - Technical Project Manager
Recruited by Yahoo 7 months ago
Address United States
Cc Ii - Knowledge Center (Remote)
Recruited by Tia 8 months ago
Address United States
Member Service Rep Ii (Remote, 9/5 Start Date)
Recruited by Medica 8 months ago
Address United States
Kfc Team Member Jobs
Recruited by KFC 8 months ago
Address , Cleveland, 37323
Senior Manager, Member Outreach
Recruited by Teladoc Health 8 months ago
Address United States
Member Experience Specialist Jobs
Recruited by Included Health 9 months ago
Address United States
Team Manager, Member Success & Growth
Recruited by Chapter 9 months ago
Address United States
Executive Team Member Jobs
Recruited by SLCA North America 9 months ago
Address United States
Member Jobs
Recruited by LoveTech 9 months ago
Address United States
Grocery Team Member Jobs
Recruited by The Fresh Market 9 months ago
Address Little Rock, AR, United States
Team Member Jobs
Recruited by Holiday Stationstores 10 months ago
Address Mississippi, United States
Member Service Rep (Remote, 7/31 Start Date)
Recruited by Medica 10 months ago
Address United States
Member Services Specialist - 100% Remote ($19.00 / Hour)
Recruited by Talentify.io 10 months ago
Address United States
Cc I - Knowledge Center (Remote)
Recruited by Tia 10 months ago
Address United States
Senior Supervisor, Customer Experience
Recruited by Conduent 10 months ago
Address United States
Receptionist - State Farm Agent Team Member
Recruited by State Farm Agent 10 months ago
Address Jacksonville, AR, United States
Member Services Advocate Jobs
Recruited by Imagine360 10 months ago
Address United States
Member Service Jobs
Recruited by Koepp, Morissette and Bins 10 months ago
Address United States
Member Experience Coordinator Jobs
Recruited by Seed Health 10 months ago
Address United States
Team Member Jobs
Recruited by عمل خاص 10 months ago
Address United States
Director, Member Services (Remote Within Usa)
Recruited by Molina Healthcare 10 months ago
Address United States
Member Experience Specialist, Probate
Recruited by Trust & Will 10 months ago
Address United States
Vp Member Operations, Business Services
Recruited by Teladoc Health 10 months ago
Address United States
Vp Member Operations, Member Services
Recruited by Teladoc Health 10 months ago
Address United States
Member Experience Representative Jobs
Recruited by Kelsey-Seybold Clinic 11 months ago
Address , Pearland, Tx
$44,762 - $55,307 a year
Head Of Member Experience
Recruited by The Suite 11 months ago
Address United States
Team Member Jobs
Recruited by Tropical Smoothie Cafe 11 months ago
Address , Cabot, 72023, Ar
$11 - $13 an hour
Member Services Supervisor Jobs
Recruited by Maxor National Pharmacy Services, LLC 11 months ago
Address United States
Marketing Team Member Jobs
Recruited by prognosUs 11 months ago
Address United States
Pet Customer Experience Supervisor
Recruited by MetLife 11 months ago
Address United States
Account Manager - State Farm Agent Team Member (Remote)
Recruited by State Farm Agent 11 months ago
Address United States
Unconfined Team Member (Volunteer)
Recruited by Unconfined the Project 11 months ago
Address United States
Hackerverse Red Team Army - Founding Member
Recruited by HACKERverse 11 months ago
Address United States
Manager, Member Care Services
Recruited by Included Health 1 year ago
Address United States
Supervisor, Member Services Jobs
Company | Brightside Health |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-26 |
Posted at | 10 months ago |
Member Services Supervisor - Brightside Health - 100% Remote in U.S.
- Meet weekly with Manager to discuss projects, blockers, status of direct reports and highlight any additional training needs
- Escalate and/or triage issues as needed
- Lead monthly team staff meeting to provide refreshers and updates on company and departmental policies and flows
- Actively participate in hiring/interviewing qualified applicants
- Model and demonstrate high quality standards and empathy, mastery when dealing with irate or difficult interactions
- Support day-to-day Member Service operations including taking phone calls and responding to emails
- Lead collaboration efforts between Pre and Post Purchase teams, identifying and raising inefficient processes and suggested solutions
- Supervise up to 9 direct reports
- Foster a supportive environment for team member learning and growth
- Ensure representative schedule adherence
- Meet with each direct report once weekly to discuss performance and goals
- Ensure tickets, voicemails, chats are on par with quality standards by completing required interaction reviews and providing feedback
- Solve routine and complex issues; escalating member issues to the appropriate teams
- Participate in the floor coverage rotation ensuring timely support for ad hoc representative questions and escalations
- Review team metric results and develop proactive strategies to support representative performance
- Are an effective oral and written communicator without feeling flustered when challenged
- Are driven to have a positive impact
- Are passionate about helping mental health care patients obtain access to care
- Have a BA/BS degree (preferred)
- Have supervised customer-facing representatives in a call-center, pharmacy, medical office, or fast-paced startup or have reached expertise and spent time in the Lead Member Services Representative role at Brightside
- Have a service mindset - you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
- Can take initiative and thrive in a semi-structured and dynamic work environment
- Have experience coaching, providing feedback, motivating team members
- Are a proactive problem solver
- Pet Insurance
- A competitive salary
- Life Insurance & Short / Long Term Disability
- 401k Plan
- Stock options so you have equity
- Parental Leave
- Fully paid for comprehensive health care (medical, dental, vision)
- Work remotely and whatever schedule works best for you
- Additional memberships and perks
- Unlimited PTO and sick leave
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago