Member Specialist Jobs

Who We Are

Jasper Health is a digital coaching and navigation experience that improves the lives of individuals affected by cancer and their caregivers. Our team of healthcare, technology, and consumer industry experts are dedicated to making cancer care a more human experience. Jasper Health raised $25M in Series A funding led by General Catalyst. The round, which was joined by new and existing investors Human Capital, W Health Ventures, Redesign Health, and 7wireVentures, brings Jasper Health's total funding to approximately $31 million.

Jasper Health has a passionate team of world-class leaders in digital health, oncology, customer-centered design, and data science. We are rapidly adding talent to our team - come join us!

Reporting to the Clinical Operations Manager, the Member Specialist is responsible for supporting our members through the Jasper experience, including onboarding and beyond.

Role And Responsibilities

• Supports our Jasper Care Coaches and is an active member of the clinical team
• Creates informational materials for our members
• Provides member feedback to clinical team, helps develop strategic improvements to the member experience
• Answers, investigates and/or directs member inquiries or complaints to the appropriate clinical team member
• Conducts onboarding calls with new Jasper members to review the features and offerings of the Jasper app/website, and assist in account set up
• Escalates care appropriately as needed (either externally to client teams or internal to clinical team, engineering team, etc.
• Provides product support through phone/video calls and chat including rotating evening and weekend coverage

Qualifications And Education Requirements

• 2+ years of healthcare and patient customer service experience (required)
• Oncology experience (strongly preferred)

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills, And Abilities Required

• Ability to empathize with our members and provide reassuring support
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Meticulous organizational skills and particular attention to detail
• Professional manner and appearance
• Other duties as assigned
• Personal sense of drive to go above and beyond for our members and to support our clinical team

Benefits Includes

• Short Term / Long Term Disability
• 401(k) Retirement Plan
• Flexible Paid Time Off (PTO)
• Life Insurance
• Employee Assistance Program
• And more…
• Flexible Spending Accounts
• Health, Dental and Vision Insurance

Conditions of Employment

• Applicants will be required to pass a background check as a condition of employment
• Currently not hiring in the states of CA, NY, WA and CO.
• You must be authorized to work in the United States

Equal Employment Opportunity Policy

Jasper Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.