Manager, Retail Operations Training

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Job mission

The Manager of Retail Operations Training is a key partner to the boutique network representing a consistent voice in promoting operational efficiencies and their execution in boutiques. The role must collaborate closely with both the Regional Operations Managers, Learning & Transformation Department, and other functional partners to provide a full curriculum of training, support, and onboarding for operational policies and procedures within the boutique.

Key Responsibilities

• Develop, deliver, and evolve a full suite of knowledge materials to support operational processes and systems.
• Partner with the Learning & Transformation team to ensure boutique staff onboarding includes a robust focus on policies, processes, compliance, and systems.
• Lead the animation and engagement of the network operations community, including quarterly calls and seminars, to train and communicate regularly on compliance and KPIs
• Facilitate workshops, webinars, and other trainings for regional support roles, corporate support functions, or boutique staff.
• Participate in continuous improvement initiatives within the boutique network encouraging all team members to contribute and suggest ways to improve our systems and overall operating environment
• Develop and deliver appropriate mechanisms for knowledge transfer to boutique staff including but not limited to webinars, E-Learning models, training guides, in-person training, and more.

Qualifications:

• Must be willing and available to travel for trainings , openings, special events, etc. as needed
• 5 years of experience in the luxury retail industry is essential, especially in an operational capacity
• Ability to organize, set priorities and manage multiple projects on tight deadlines
• Bachelor’s degree
• Deep understanding of retail operations landscape including inventory management process.
• Highly proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Effective time management and organization skills
• Project Management capabilities with the ability to work independently, while maintaining all deadlines and critical obligations
• Excellent problem solver with analytical capabilities