Retail Operations Associate Jobs

As the Retail Operations Associate, the main goal is to coordinate and support on the day-to-day operations of the retail (full price and outlet) stores. Within the retail team you will report to the Head of Retail. You will work in close cooperation with the retail managers, district managers, IT team as well as with external suppliers.

Responsibilities

• Execute and support planning and communication of other operational activities, including but not limited to price changes, promotions, and marketing/signage updates.
• Manage store supplies and associated vendors, including budget management, sourcing of improved supplies, collecting store feedback, ensuring stores are fully equipped, and reporting.
• Communicate and escalate issues and risks to retail operations leadership.
• Serve as liaison between planning/allocations team and stores.
• Support with account creation and administration for retail tools.
• Maintain a full understanding of retail operations policies and procedures.
• Partner with Visual Merchandising team to coordinate floor set updates, Collect required visual merchandising direction, and partner with communication team to submit accurate and complete floor set communications.
• Identify themes and insights from tickets and make recommendations to Retail Operations leadership for potential process/system improvements.
• Maintain accuracy of store database, including contact lists, district/region alignments, and store attributes.
• Support with process improvements, pilots/tests, and project rollouts, including develop of thoughtful project plans.
• Provide high level of store support through timely and accurate help-desk ticket responses. Oversee cross-functional coordination and issue response for major issues.

Qualifications

• Ability to support a non-traditional work schedule (including holidays and weekends) to support stores, as needed.
• Ability to multi-task and work independently and collaboratively in a fast-paced environment
• Ability to travel to Retail Store locations up to 20%.
• Extremely high attention to detail.
• Strong verbal and written communication skills.
• Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint.
• Minimum of 2 years in a store leadership role focused on operations.
• Self-starter with ability to identify issues, propose solutions, and implement improvements.