Associate Manager, Strategy & Operations (Retail)

About The Team

DoorDash Drive is our hyper-growth fulfillment platform (“white-label” delivery) serving restaurants, grocers and retailers across the United States, Canada, Australia and Japan. The Drive Retail team is a line-of-business within drives and has the vision to be the #1 local delivery provider that gives our retail partners a competitive advantage by offering “white-label” deliveries at unparalleled quality and speed that their end customers love

About The Role

We are looking for a hands-on builder to lead a key category within our same-day-delivery line of business within our Retail Business to Customer (B2C) team. You will help grow our same-day delivery line of business that has been at the forefront of last-mile fulfillment. You will make recommendations based on data on how to grow our retail business and support processes; will work directly with our internal cross-functional partners to ensure our quality is unmatched and with external partners to strengthen our relationship while helping drive our topline and bottom-line business objectives.

We have designed this role to have increased scope and responsibility that are unlocked as the business continues its growth trajectory and as you demonstrate and grow your own capabilities.

You're excited about this opportunity because you will…

• Own business outcomes — be directly responsible for leading growth with retailers in our Retail same-day-delivery line of business and continue to build the analytics infrastructure, metrics, and tools to grow and support our most important partners as well as uncover new opportunities to drive growth
• Influence – Work cross-functionally with Ops, Product, Engineering, Finance, Analytics, Sales & Business Development to build, launch and scale our new fulfillment model
• Strategize – Understand the needs of our partners, prioritize those needs by impact, and create solutions with cross-functional partners that you will then execute to drive change
• Build – Drive the development of new tools and processes for managing Merchant growth in the growing Retail business

We're excited about you because…

• You’re an analytical powerhouse who lets data win arguments and is comfortable with modeling in Excel. Experience with SQL and data visualization tools (ex. Tableau & Mode) is advantageous.
• You develop and execute on workstreams from start to completion with little oversight
• Have 4+ years of relevant experience. You’ve succeeded in a competitive and fast moving environment such as consulting / banking / technology / analytics where you were expected to be self-driven with a bias-to-action; experience in a customer-facing or relationship management role is advantageous
• You represent the DoorDash brand with humility and a customer-first mindset
• You collaborate effectively with cross-functional team members across the organization
• You are energized by a difficult problem without a clear solution
• You display extreme ownership across workstreams and can engage other teams and resources to independently figure out answers to nebulous questions
• You operate comfortably in ambiguous environments while maintaining a strong bias for action

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

New York Pay Range:

$98,000—$155,000 USD