Manager - International Business Technology

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

The International Business Technology Manager position plays a critical role in supporting the overall successful execution of the IT strategy at the LAC and APMEA markets by partnering with the corporate, international and franchise leadership organizations on technology initiatives. The position exhibits deep understanding of the QSR/Hospitality industry and related technologies, like POS. The role will ensure technology initiatives and strategies are communicated, planned, and supported with a high level of success in coordination with DRSC and on the ground resources from a combination of vendors, franchise, partners and restaurant staff. Technology initiatives include enhancements to existing solutions, improvements as well as introduction of new technologies.

Responsibilities

• Lead the communication process at the regional level as it applies to technology strategies and vision. Ensure the technology roadmap is well communicated and understood. Schedule and lead informational roundtables and represent the technology strategy. Identify opportunities and requirements as key input for planning, budgeting and prioritization with the company as well as regional vendors.
• Provide guidance and oversight of Company and Franchise implementations of technical solutions impacting restaurant operations. Ensure effective planning, support, and awareness is in place at the regional level for ongoing technology initiatives. Participate in building and maintaining the IT services and products catalogue used as the implementation guide for franchisors and own stores.
• Provide issue identification, summarization, and escalation to leadership and regional vendors to drive resolution and improvements in technical solutions impacting restaurant operations. Analyze data to report on issue trends, patterns and insights to inform and shape future technology strategies
• Elaborate AOP and budget requirements for regional IT operations. Manage budget for the region as per AOP. Proactive communication on budget requirements and potential deviations.
• To stay informed of the latest developments / innovations in the restaurant technology field, including new products and services. Participate as a Subject Matter Expert for technology projects that are dictated by current business needs and technological developments.

• Proven experience implementing, developing and supporting retail/hospitality technologies
• Organization & time management skills
• Experience developing themselves and their team to build inclusive and diverse teams who mirror Wendy’s core values ‘Treat People with Respect’ and ‘Do the Right Thing’
• Knowledge of restaurant operations & experience (>5 years) or equivalent retail/hospitality operations experience
• Multilingual skills, preferably Spanish in addition to English
• Strong written and verbal communication skills
• Education: Bachelor’s Degree in Computer Science or related field, preferred

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Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position.* The target annual bonus for this role is 20% of annualized base salary, based on actual company and personal performance. Director and above roles are also eligible to participate in the Company’s long-term incentive award program.

Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.*

• NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.

Education: High School Diploma/GED

Travel: 30%

Pay Range: $96,000 - $168,000 Annually

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