Customer Solutions And Onboarding Manager Jobs

2 years of experience in the media account management or advertising industry.

Bachelor's degree or equivalent practical experience.

Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).

Experience in managing and customizing for a customer base.

Ability to multi-task and manage multiple projects, with effective attention to detail.

Excellent creative thinking, problem-solving, and written and verbal communication skills.

Land the company vision around the transformation of our business and customer orientation in the subsidiaries and externally.

Build trust to lay the foundation of long-term growth from a customer and shareholder point of view in a compliant way.

Empower and inspire our people to lead and be part of high performing impactful teams while providing diverse career opportunities.

Leads efforts to leverage technology to increase productivity (e.g., report optimization) and to ensure accurate conclusions.

Be part of a team leading product sales execution insights.

Change Management – The ability to help counterparts through difficult transitions to a new process, workflow, or situation.

5-7 years of Operational experience with at least 3 years in Revenue Cycle.

Leadership Skills – Strong communications and leadership skills, while acting as a role model and coaching team members in R1’s core values.

Interpersonal Skills – The ability to establish oneself as a peer and trusted partner for our client counterparts.

Monitoring and tracking all aspects of the customer onboarding including key milestones, deliverables and timelines

Frequently providing updates on work progress, obstacles and overall performance with focus on execution and progress towards delivery

Minimum Qualifications (knowledge, Skills, And Abilities)

Engage with current customers to support the customer experience.

Remain knowledgeable about any and all updates to the AxisCare platform.

Bachelor's degree or equivalent experience

Strong written and verbal communication skills

Work with clients to understand and help them overcome their business challenges.

Prepare regular sales reports and presentations for management, highlighting key insights and recommendations.

Oversee the onboarding process for new users, ensuring a seamless and positive experience.

Excellent communication and interpersonal skills to build relationships and effectively present ideas.

Experience in onboarding or user success.

Highly organized with strong attention to detail and the ability to manage multiple priorities.

Develop and implement effective sales strategies to drive revenue growth and meet sales targets.

Fully remote team - choose where you live

Work from home stipend! We want you to have the resources you need to set up your home office

Ideate and deliver analytical insights to merchandizers to enable effective decision making and provide the best possible results during evaluation

Help the Customer Success team to communicate with merchandizers, fulfill their needs during integration, and provide best results for online metrics

You are proficient in BI tools (data analysis, building dashboards for engineers and non-technical folks).

You are an excellent communicator with the ability to translate business asks into a technical language and vice versa.

Responsible for the onboarding of new employees on your team which includes training, coaching, and performance management

3+ years of managerial experience

Impeccable communication abilities and advanced problem-solving skills

Design and continually improve processes for delivery, including materials and tools that enhance efficiency and customer experience during onboarding

Manage, monitor, and track the progress of each onboarding manager’s accounts to ensure efficient and effective onboarding

Build and maintain healthy customer relationships, manage escalations, and join client meetings regularly

5+ years of experience in Customer Success, Onboarding, or Implementation Management roles in the mobile or software industry.

Strong project management skills to define goals, tasks, dependencies and deliverables within established policies and standard practices.

Educate customers on Sinch's products, capabilities, and best practices to simplify adoption and align expectations.

Bachelor's degree or related experience.

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.

Lead the onboarding, activation, and adoption of new customers to ensure their swift and successful implementation of Sinch's communications platform.

Strong organizational and project management skills

Develop educational content for use with onboarding, the Customer Help Center, and ongoing customer education

Provide feedback to Product Team to help improve platform offerings

Bachelor’s degree with at least 3 years of relevant experience

Excellent oral and written communication skills

Strong presentation skills, particularly with training customers in a technological area

Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work.

BA/BS degree. At least 5+ years of customer success and/or project management, ideally in a SaaS environment.

Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).

Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.

Highly collaborative, organized, and execution-oriented with strong presentation skills.

Superior relationship and communication skills (both verbal and written).

Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work.

BA/BS degree. At least 5+ years of customer success and/or project management, ideally in a SaaS environment.

Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).

Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.

Highly collaborative, organized, and execution-oriented with strong presentation skills.

Superior relationship and communication skills (both verbal and written).

Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work.

BA/BS degree. At least 5+ years of customer success and/or project management, ideally in a SaaS environment.

Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).

Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.

Highly collaborative, organized, and execution-oriented with strong presentation skills.

Superior relationship and communication skills (both verbal and written).

Monitor and evaluate team performance and customer feedback to identify areas for improvement and make recommendations to upper management.

Collaborate with cross-functional teams such as sales, customer success, and product development to ensure a cohesive onboarding experience for new customers.

Demonstrated experience in identifying, creating, and implementing performance evaluations and engagement initiatives to increase ICs' productivity, job satisfaction, and retention.

3+ years of experience in a leadership role, preferably in customer success, customer service, or sales.

Demonstrated experience creating and implementing onboarding procedures and protocols.

Strong communication and interpersonal skills, with the ability to effectively communicate with internal and external stakeholders.

Monitor and evaluate team performance and customer feedback to identify areas for improvement and make recommendations to upper management.

Collaborate with cross-functional teams such as sales, customer success, and product development to ensure a cohesive onboarding experience for new customers.

Demonstrated experience in identifying, creating, and implementing performance evaluations and engagement initiatives to increase ICs' productivity, job satisfaction, and retention.

3+ years of experience in a leadership role, preferably in customer success, customer service, or sales.

Demonstrated experience creating and implementing onboarding procedures and protocols.

Strong communication and interpersonal skills, with the ability to effectively communicate with internal and external stakeholders.

3+ years people management experience, including coaching and developing compliance specialists/ analysts

Communicate with program management on ongoing technology, and process/workflow change initiatives and ensure appropriate team adoption

Operational knowledge in executing and running a sound Compliance program with hands-on knowledge of MSB regulatory requirements

Understand regulatory landscape and compliance requirements; with emphasis on applicable Compliance and BSA/AML requirements including customer identification, due diligence best practices

Create, monitor, and meet important operational metrics and implement solutions with COM program managers regarding any issues identified

Maintain up-to-date knowledge on BSA/AML regulatory changes and landscape

5+ years of project management experience

Degree in Industrial Automation or Supply Chain Management

About the Role: Customer Onboarding Manager

Excellent communication, interpersonal and influencing skills

Experience in industrial automation and/or supply chain automation or previous experience working with an integrator

Health benefits, including medical, dental, and vision

5+ years of project management experience

Degree in Industrial Automation or Supply Chain Management

Proven experience executing in a fast-paced work environment, effectively switching gears between dealing with several clients via different communication

Excellent communication, interpersonal and influencing skills

Experience in industrial automation and/or supply chain automation or previous experience working with an integrator

Health benefits, including medical, dental, and vision

Exceptional organizational and time management skills

Manage a portfolio of onboarding projects, ensuring that projects are consistently delivered on time and with quality

Partner with customers to understand their business requirements and objectives, and help design solutions and onboarding plans to achieve these objectives

Effectively manage all project communications, both internally and externally with customers

Identify opportunities to improve customer outcomes and experiences through access to training resources, process improvements and/or product enhancements

5+ years of Customer Onboarding or Implementation experience in a B2B SaaS company