Manager, Automotive Customer Success (Remote)

Conversica is the leading provider of Conversation Automation solutions, with billions of human interactions spanning more than a decade. Our Revenue Digital Assistants (RDAs) supercharge workforces for growth. They enable marketing, sales, and customer success teams to acquire untapped revenue through perfectly structured conversations. Unlike chatbots, they are powerfully human and can hold meaningful conversations at every touchpoint. Conversica RDAs are used by leaders nationwide to get the conversation going and build a Growth Workforce.

Winning multiple awards including Inc. 5000 fastest growing companies and recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, California in Silicon Valley with additional US offices in Seattle and Bellingham, Washington.

Conversica is seeking an exceptional leader, a positive thinker and a creative problem solver who is hungry to build, operate, and grow our Automotive Customer Success Team in line with the Conversica cultural values. The Manager, Automotive Customer Success is the manager/coach for a team of Customer Success Managers who are responsible for driving adoption, value, growth, and renewal across our critical Automotive vertical. This role spans the customer success journey from post-sale through onboarding, value building, renewal and expansion.

As a manager and leader, you will need to take a community driven approach to Customer Success, be a champion of the automotive industry, believe in the Conversica platform and be vested in the growth of the company. Daily, you will be responsible for coaching and building the operational rigor of the team as well as partnering closely with internal and external executives and champions.

This role will also work very closely with our cross functional teams such as sales, product, marketing, HR, legal and finance as well as Partners to ensure smooth functioning of the CS business to meet our shared goals with customers and drive outcomes for both Conversica and our automotive customers.

$120,000 - $130,000 a year

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,000/year to $130,000/year with OTE of $146,000/year - $156,000/year. Pay is based on a number of factors including market location and job-related knowledge, skills, and experience.

Conversica offers comprehensive health, dental, and vision benefits, flex time PTO, 401k plus company match, and equity. Further details can be provided upon request.

Conversica is an equal opportunity employer and values diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Conversica does not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Conversica.