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Client Implementation Manager (Remote)
Company | Updater |
Address | New York, NY, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-18 |
Posted at | 9 months ago |
View All Jobs
- Educate clients on their adoption and usage of Updater within their daily activities.
- Identify risks throughout implementation process and take actions to remedy those risks, including through internal and external methods.
- Project manage clients through their implementation of Updater product offerings, with specific focus on the multifamily business offerings.
- Train clients on the Updater product.
- Partner with Sales and Client Success teams to deliver a seamless experience with clients during the Client Lifecycle with Updater, from signature on a contract to launching Updater to handing off to Client Success to manage clients post-launch.
- Follow implementation playbooks that improve upon the client time to value, while also maintaining standards and processes that are repeatable and scalable.
- Utilize reports, dashboards, and insights regarding Implementation metrics and activity in order to make data-driven decisions on improvements and changes in strategy related to client implementations.
- Collaborate with internal teams in Product, Marketing, and Delivery Operations to confirm processes and implementation standards are met that allow for a successful launch with clients on Updater products.
- This role is remote, but needs to be US based. We are not currently able to offer sponsorship for this role.
- Empathy: you strive to see the world from your clients' point of view in order to anticipate their needs
- Experience working within a SaaS or enterprise software-related field
- Implementation experience: 2+ years in Client Implementation onboarding and training clients
- Project Management skills: you excel at managing projects by providing timelines, setting expectations, and providing updates internally and externally
- Detail oriented: you have a knack for focusing on details to manage a client through their implementations, making sure to complete every step in the implementation playbook to provide for a successful client launch before transitioning client to the Client Success team
- Comfortable with Ambiguity: you can effectively cope with uncertainty and make decisions on the basis of the information you have, even if that isn't the whole picture
- Product focus: you have a knack for understanding how a product works and strive to develop a deeper understanding of lesser known aspects
- Humility: you have an opinion, but aren't afraid to be proven wrong, and are open to alternate way of doing things
- Strong communication: you convey confidence and expertise in your subject matter through communicating with both client executives and client front-line team members
- Familiarity in the multifamily
- Experience in the B2B2C world
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