Logistics Seller Growth Manager, Tiktok Us Commerce

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
We are looking for passionate and talented people to join our logistics team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.
Responsibilities:
- Gather and analyze feedback: Actively engage with merchants to collect valuable insights and feedback on our logistics tools and capabilities. Use this feedback to identify areas of improvement and growth opportunities.
- Aggregate feedback: Organize and categorize feedback from a large number of active merchant accounts to identify trends and patterns, helping to streamline the decision-making process for our logistics roadmap.
- Identify feature gaps: Analyze the feedback to identify gaps in our current logistics tools and capabilities, and propose solutions to address these gaps.
- Prioritize new features: Collaborate with the Logistics and Product teams to prioritize the development of new features based on merchant feedback, market trends, and the overall company strategy.
- Drive continuous improvement: Monitor the impact of implemented improvements and features to ensure they are meeting the needs of our merchants, and make data-driven recommendations for further enhancements.
- Collaborate with cross-functional teams: Work closely with Account Executives, Governance, Operations, and Products teams to ensure a seamless integration of new features and improvements to our logistics offerings.
- Maintain strong relationships: Build and maintain strong relationships with our merchant partners, ensuring they feel heard, supported, and valued.
Qualifications
- 5+ years of product management or Seller/partners relations experience
- Deep understanding of growth product management, with previous experience serving as a subject matter expert
- Experience with event-driven analysis to inform an iterative product roadmap
- Familiar with agile delivery and planning with engineering/Product teams
- Comfortable communicating to stakeholders at all levels of the organization with excellent written, oral, and presentation skills
- Skilled at operating as a cross-functional program leader in situations with high levels of ambiguity.
- Experience with B2C retailer IT technologies is a strong plus (e.g. ERPs, ISVs, WMS, and TMS) systems.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]
Job Information:
【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $111466 - $200000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.