Director Of Product, Seller Experience

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

The Team

You would be joining the Seller Experience organization within eBay, which is at the heart of the overall eBay marketplace. The Seller Experience team focuses on end-to-end digital experiences for our sellers, making it seamless to list, sell, and grow a thriving business with eBay. Our Sellers are at the center of everything we do, and our product, engineering and design teams obsess over building best-in-class experiences that our eBay seller community loves.

You will lead a team of product leaders and individual contributors responsible for both our mobile and web experiences and supporting tools. You will define the overall product strategy for our seller-facing experiences, providing a vision and strategy that aligns our platforms and services against a cohesive and consistent experience catered for our unique seller communities.

You obsess over solving meaningful customer problems with both impactful and measurable outcomes. This role requires exceptional leadership and communication skills, having demonstrated the ability to connect and collaborate both within our team and with partners. Our team values center around collaboration, acting with urgency, connecting with sellers, and most importantly, having fun.

Responsibilities

• Design a Multi-Year Roadmap and Expected Outcomes. Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics. Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategy.
• Obsess the Customer & Overall Quality of Experiences. Demonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements.
• Build & Inspire a World-Class Product Team. Grow a team of top product management talent. Prioritize diversity and inclusion in recruiting and welcoming new talent. You will be a part of the leadership team in the Seller Experience Product organization.
• Create Product Strategy & Vision. Lead the comprehensive vision and end-to-end execution of across a portfolio of products for our Sellers; develop and effectively champion a data-driven and market-informed product strategy that aligns to our eBay corporate strategy and delivers tangible outcomes for our Sellers and the eBay business.
• Empower Teams To Rapidly Prioritize & Implement. Build in processes to ensure the team can complete with speed and transparency. Inspire a “decide and go” mentality across your team to prioritize and propel the product development process forward to hit our 2023 targets. Partner closely with Program Management to manage through blockers and communicate dates and achievements.
• Break Down Silos & Enable Strong Collaboration. Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment. Primary teams this role partners with outside of the Seller Experience team include global markets, analytics, design, structured data, and our focused categories.

Requirements

• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy of the product.
• Experience managing multiple sophisticated, multi-phase strategic products in parallel with the ability to manage matrix teams in a global context to success delivery and excellence. Proven ability and in-market examples of defining a strategic vision for a new and innovative portfolio of products that drove significant impact for millions of end users at a global scale.
• 5+ years managing a team of product managers. Inspirational + operational people leader skills with a track record of building, coaching and managing teams that drive impact in the online consumer space. Gets personal energy from developing the next generation of product management leaders.
• Must have a passion for our sellers and the relentless drive to improve experiences for our sellers, influencing a higher bar on quality and ensuring the seller is always at the center of our product roadmap and priorities. Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development.
• Deep understanding of the product development lifecycle from planning through deployment; experience leveraging test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams is desirable.
• Exceptional financial and analytical abilities with a successful track record and specific examples of launching products with measurable impact on a global scale. Examples of translating complex business issues into financial terms and measuring teams against financial goals.
• 10+ years of experience in building products, deep expertise in customer focused product management and product development lifecycle. Experience with online marketplaces and eCommerce platforms preferred.
• Technical depth and proven experience with building engaging, customer-focused, end-to-end UX experiences; designing sophisticated solutions to complex problems that require integrations with multiple platforms, domains and services; and driving analysis of qualitative and quantitative data and metrics to derive opportunities, gaps and solutions.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.

$187,600 - $291,500

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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