Sr. Program Manager, Seller Experience

The Company

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our mission: We connect people and build communities to create economic opportunity for all. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.

The Team

You would be joining the Seller Experience organization within eBay which is at the heart of the overall eBay marketplace. The Seller Experience team focuses on end-to-end digital experiences for our sellers, making it seamless to list, sell and grow a thriving business with eBay. Our Sellers are at the center of everything we do, and our product, engineering and design teams obsess over building best-in-class experiences that our eBay seller community loves.

This role focuses on one of the critical pillars within our Seller Experience product initiative, leading the execution of Listing and Inventory projects across multiple platforms and internal/external teams across eBay. We are looking for experienced individuals who have led complex, global, multi-product portfolios to launch, with proven ability to effectively work in a complex enterprise environment. This role requires a strong technical background and understanding of agile product development practices for complex products at a global scale.

This role requires exceptional personal leadership and communication skills, having demonstrated the ability to connect and collaborate both within our team and with partners. We are looking for driven individuals who get energy from moving work forward, driving clarity among complex teams. Our team values center around collaboration, acting with urgency, and most importantly, having fun.

What You Will Be Working On

• Proactively manage blockers & risks. Partner with product, engineering, and design partners to drive decisions, assess risks and make tradeoffs, clearly communicating the "why" behind decisions using data and sometimes imperfect information. Actively engage key business and technology portfolio partners to ensure opportunities, risks and issues are understood and addressed. Foster accountability of cross-functional team leads to resolve project issues and ensure project success
• Create accountability & clarity among senior leaders & teams. Be a key partner and voice for the Seller Experience organization, ensuring we have aligned strategy, detailed and sequenced execution, and on-time delivery against roadmaps. Proactively create transparency between the Seller Experience organization and key partners on the product portfolio. Clearly and succinctly communicate timelines/delays, launches and issues.
• Drive delivery of end-to-end complex products & initiatives. Lead, track and be accountable for the end-to-end cross functional management and execution of a portfolio of initiatives across the Seller Experience product & engineering organization at eBay. Establish a reliable and visible cadence for product reviews, decision-making, and prioritization.
• Obsessively partner & collaborate. Find an ultimate balance between influencing decision-making, solving problems and driving delivery of plans. Build key partnerships within and outside of the core product; evangelize and communicate work in flight and upcoming launches.

What We Are Looking For

5+ years of experience in program management of highly complex products at a global scale; deep expertise in customer focused product management and product development lifecycle. Experience with online marketplaces and eCommerce platforms preferred.

• Proven examples managing multiple complex, multi-phase strategic products in parallel with the ability to manage matrix teams in a global context to success delivery and excellence.
• Must have a passion for our sellers and the relentless drive to improve experiences for our sellers, influencing a higher bar on quality and ensuring the seller is always at the center of our product roadmap and priorities. Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development.
• Experience establishing and leading teams through multi-disciplinary relationships, including product management, engineering, design and partner program management functions. Examples of cultivating collaboration, strategic alignment and coordinated planning and execution across multiple functions.
• Expert level communication skills and effective story-teller; experience using both analytics and financial targets to express timelines and impacts. Ability to represent work to senior leadership and frame discussions to gain valuable feedback
• Deep understanding of the product development lifecycle from planning through deployment; experience leveraging test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams is desirable.

Education

• College degree or equivalent

About EBay

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.

$126,800 - $187,550

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.