Information Systems Technician -Part Time

• Accepts responsibility for serving as first level responder for the District's Help Desk calls; elicits information to determine nature of problem; opens trouble tickets; where possible resolves issues; if unable to resolve, problem is referred to higher level staff; maintains trouble ticket log.
• Provides technical support to the District's website by updating content and removing outdated materials.
• Performs related duties as required.
• Sets up and installs new desktop computers; loads applications; configures hardware including printers, and related peripheral equipment.
• Maintains a variety of files and records on technology program operations; keeps records on hardware and software; maintains an inventory of technology assets.
• Establishes positive working relationships with representatives of community organizations, state/local agencies, District management and staff, and the public.
• Assists others within the District on setting up and operating audio-visual equipment for District meetings and functions.

Education and Experience:

Knowledge of:

• Principles and practices of customer service.
• Modern principles, practices and techniques of information technology systems.
• Principles and practices of website maintenance and content management.
• Occupational hazards and standard safety practices.
• Operational characteristics of hardware and software.
• Use and maintenance of audio visual equipment.
• Professional English grammar, spelling, vocabulary and punctuation.
• Principles and practices of record keeping.
• Modern office procedures including the use of computers and software applications relevant to the work performed.
• Methods and techniques of diagnosing and responding to routine computer hardware, software and peripheral equipment issues.

Ability to:

• Respond to diverse requests and inquiries from users in a timely manner.
• Demonstrate strong customer service skills.
• Perform technical website maintenance and content management tasks.
• Maintain and repair computer hardware and peripheral equipment.
• Effectively communicate verbally and in writing.
• Operate modern office equipment including computers and specialized software applications relevant to work performed.
• Observe safety principles and work in a safe manner.
• Install and update systems and applications.
• Troubleshoot and resolve computer hardware and peripheral equipment issues.
• Use initiative and sound judgment within established procedural guidelines.
• Follow written and oral directions.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Develop the proper attitudes toward safety and health in self and subordinates and ensure that all operations are performed with the utmost regard for the safety and health of all personnel, individuals, constituents and groups.

Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to work in a data center or server room with noisy environment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds; on a weekly basis, may be required to lift or push items up to 75 pounds with the use of proper equipment.

Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.