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Company | Proven Recruiting |
Address | Cypress, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Staffing and Recruiting |
Expires | 2023-07-17 |
Posted at | 10 months ago |
IT Support Desk Supervisor – Cypress, CA – $80k – $95k DOE
- 5+ years supporting Active Directory, DNS, DHCP, TCP/IP, VPN, MS Exchange, and Cisco Contact Center
- Bachelor's in Computer Science, Business, or related field experience (ITIL and ServiceNow certifications a plus!)
- 2+ years' experience managing Level 1 Support Desk teams and ServiceNow ticketing systems
- Experience tracking metrics in Excel and running Incident by State reports to ensure IM, FCR, and SLA compliance
- Record Incident by State reports in ServiceNow, use VLOOKUP to track metrics and ensure IM, SLA, and FCR compliance
- ???? Lead, mentor, and coach an IT Support Desk team and guide them toward ITIL best practices
- Manage support desk and support configurations, installations, and troubleshooting of software and end-user devices
- Monitor customer support and act as an escalation point for unresolved requests
- Complete benefits package, including medical, dental, vision, 401(k), and PTO
- Join a stable and leading global company that is continuously improving their systems
- Work in a company in a collaborative environment where a passion for owning your part of the process is present
- A company culture with collaboration, empowerment, teamwork, and promotions from within
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