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It Support Desk Manager Jobs

Manager - Scheduling And It Support
By Baltimore City Public Schools At , Baltimore, 21202 $97,994 - $126,816 a year
Experience as a grade reporter or master scheduler preferred. Must demonstrate knowledge of the connection between scheduling and strategic resourcing.
Detailed knowledge of high school graduation requirements, student promotion policies, school data policies and procedures related to attendance, grade reporting, scheduling.
All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
Maintains advanced technical knowledge of assigned City Schools application programs, school scheduling, databases, operating systems, and customer data retrieval processes.
Utilizes tact and exercises good judgment in interacting with school and central office personnel and provides content knowledge and expertise.
Bachelor's degree from an accredited college or institution with three or more years of related technical experience.
Manager, It Support Jobs
By Attentive Mobile At , $100,000 - $140,000 a year
Strong project management skills with the ability to handle multiple concurrent projects and initiatives while managing operational tasks
Develop and maintain IT documentation including end user facing knowledge articles
5+ years experience leading a helpdesk or IT Support function at a modern, cloud first organization
Strong Atlassian Suite (Jira, Jira Service Desk, Confluence) administration skills
Comprehensive knowledge of major SaaS productivity tooling (Okta, Google Workspace, O365, Slack, Zoom, etc.)
Strong working knowledge of troubleshooting issues in major OS systems (macOS, Windows, iOS, Android)
It Support Manager, It Services
By Amazon Development Center U.S., Inc. At , New York, Ny From $93,400 a year
Experience with system management tools and client/server environments
2+ years of leading technology teams as a information technology operations manager experience
Direct management of individual contributor IT Engineers who provide direct end user support to Amazonians on general IT issues.
Hiring, promotion, and performance management of direct reports.
Relationship management with key partners and customers in local Amazon sites.
5+ years of developing a team of technical professionals across multiple locations experience
It Support Manager, It Services
By Amazon Development Center U.S., Inc. At , Seattle, Wa From $93,400 a year
Experience with system management tools and client/server environments
2+ years of leading technology teams as a information technology operations manager experience
Direct management of individual contributor IT Engineers who provide direct end user support to Amazonians on general IT issues.
Hiring, promotion, and performance management of direct reports.
Relationship management with key partners and customers in local Amazon sites.
5+ years of developing a team of technical professionals across multiple locations experience
It Support Manager Jobs
By Aldridge At San Antonio, TX, United States
Develop and implement new technical support processes to improve the client experience.
Strong knowledge of complex problem-solving and troubleshooting methodology
Communicate regularly with assigned clients to ensure service quality meets client expectations
Keep up-to-date with the latest high-level technology trends
Facilitate ongoing training and development with the team
Demonstrated success leading teams through complex, technical problems in a fast-paced environment
It Support Desk Jobs
By AIFS At Stamford, CT, United States

Assist the senior desktop support/network administrator with upgrading PCs and laptops. Update drives from traditional to SSD, install Windows 10 and assist with Windows updates. Troubleshoot issues ...

It Support Desk Supervisor
By Proven Recruiting At Cypress, CA, United States
Bachelor's in Computer Science, Business, or related field experience (ITIL and ServiceNow certifications a plus!)
2+ years' experience managing Level 1 Support Desk teams and ServiceNow ticketing systems
Experience tracking metrics in Excel and running Incident by State reports to ensure IM, FCR, and SLA compliance
Manage support desk and support configurations, installations, and troubleshooting of software and end-user devices
Complete benefits package, including medical, dental, vision, 401(k), and PTO
5+ years supporting Active Directory, DNS, DHCP, TCP/IP, VPN, MS Exchange, and Cisco Contact Center
It Support Service Desk Analyst (Onsite - Seattle)
By Splunk At , Washington, Dc $40.38 - $55.53 an hour
Exceptional communication skills, verbal and written at all levels of an organization up to and including executive level management
Knowledge and experience with Cat6 and OM3 cabling, including connectors and termination, and diagnosing physical-layer network issues
Preferred knowledge and experience: These are a huge plus.
Image, configure, pack, and ship computers for new starters in remote offices
2-3 year experience of providing desktop support
2-3 year experience in fixing hardware as well as software installations
Office Manager & It Support
By Optimizely At , Nashua, Nh

As the Office Manager, your responsibilities will include:

The following qualifications are essential:

Manager, Corporate It Support
By Chipotle At , Columbus, 43215, Oh $94,000 - $129,000 a year
Experience with IT service management tools such as ServiceNow.
Lead and manage the Corporate Support team, providing technical guidance and support to team members as needed.
Manage ticket queues and ensure timely and accurate resolution of desktop support issues.
Bachelor's degree in computer science, information systems, or a related field (or equivalent experience.)
Proven experience in managing Desktop Support and Audio Visual teams within a fast-paced environment.
Excellent leadership, communication, and interpersonal skills.
It Support Manager Jobs
By RaceTrac At , Atlanta, 30339, Ga
5+ years’ experience in production support and incident management
Responsible for the effective implementation of the Incident Management process and carrying out the respective reporting procedure.
Maintain awareness of all event-related activities and provide on-going communication and feedback to senior management.
Knowledge and experience working with ITSM tools. ServiceNow a plus
Maintain business level knowledge of what are the key applications for each business area.
Bachelor’s degree from an accredited college or university in IT or related field or equivalent work experience
It Support Manager Jobs
By Motion Recruitment At Boston, MA, United States
Desirable skills: Experience within the Financial Services Industry, Microsoft qualifications such as MCSA or MCSE, Cisco certification
Manage and coordinate a team of Service Desk Engineers through 1:1s including coaching and development of skills and capabilities
Manage the Major Incident process including resolution management, providing timely communications, and producing the root cause analysis documentation
7+ years of mentoring/managing experience
WITH 3-4+ years of hands on helpdesk experience
Strong analytical and problem-solving skills with a passion for technology
Overnight It Service Desk Support
By Unisys At , Harrisburg, Pa
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Assists with navigating around application menus and may be required to remote into the customer's computer.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
6 months of IT Service Desk experience
Working knowledge of data and voice network concepts
Learn more about Unisys and our key solution offerings:
Service Desk It Support Specialist
By Hanger, Inc. At United States
Perform responsibilities within established SOX and Security compliance criteria
Service Desk/Help Desk experience is preferred.
Strong customer service, communication, and follow-up skills are fundamental to your success in this role.
Service Desk IT Support Specialist - Remote
Contribute positively to our customer service, incident, and request service level agreements
Coordinate escalation and resolution of technical issues with IT teams
Executive Support It Manager- Svp
By Citi At , New York, Ny $170,880 - $256,320 a year
Conduct responsibilities such as quality control, work allocation, coaching/mentoring, ensuring ongoing compliance with regulatory requirements
Design and create complex processes and reporting streams, participate in the review and approval of requirement documents
Experience in managing projects, leading operational process change and improvement and delivering infrastructure technologies products and services
Experience in financial services or large complex and/or global environment preferred
Proven analytical, diagnostic and multitasking skills with focus on execution and attention to detail
Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements
Overnight It Service Desk Support
By Unisys At , , Pa
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Assists with navigating around application menus and may be required to remote into the customer's computer.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
6 months of IT Service Desk experience
Working knowledge of data and voice network concepts
Learn more about Unisys and our key solution offerings:
It Support Manager Jobs
By MOSAIC DENTAL COLLECTIVE LLC At , Remote $85,000 - $120,000 a year
8+ years’ experience administering Microsoft business products such as Active Directory, Microsoft Office 365 and Windows
8+ years’ experience in a technical end user support role
Advanced experience with Microsoft Active Directory and Azure Active Directory
Advanced experience with Microsoft Exchange Online
Advanced knowledge of Windows operating systems
Advanced knowledge of networking protocols and various vendor platforms
It Support Desk Intern
By Michael Baker International At , Township Of Moon, 15108, Pa $18 - $20 an hour
Work closely with the IT team on special projects while learning fundamental IT skills
Strong analytical, quantitative, problem solving, and conceptual skills required
Strong written and verbal communication skills
Self-starter with excellent interpersonal communication and problem-solving skills
Develop and maintain good working relationships
Work in and contribute to a positive team environment
It Support Desk Technician
By Mississippi Band of Choctaw Indians dba Choctaw Resort Development Enterprise dba Pearl River Resort At , Choctaw, 39350, Ms
High School diploma or GED is required. Experience with server administration and server operating systems is preferred.
Adhere to, standard operating procedures (SOP’s) and policies and procedures.
Listen to, log and respond to telephone calls and e-mails from Resort computer users encountering problems, outages or concerns.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal following current policies and procedures.
Maintains the highest degree of confidentiality.
Leads by setting a positive example to all associates.
It Delivery Manager – Support Manager
By Publix At , Lakeland, 33801, Fl $147,810 - $223,015 a year
Experience and knowledge of problem management, change management, and other I/S processes
Experience with human resource management, including knowledge of team dynamics, team building concepts, and human resource policies
Bachelor’s degree in Computer Science, Business Management, Engineering, or other analytical disciplines or equivalent work experience
Basic knowledge of financial management and budgeting
Provide communications and escalations to IT and business area management for critical incidents and problems
Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment

Are you an experienced IT Support Desk Manager looking for a new challenge? We are looking for a motivated and organized individual to join our team and manage our IT Support Desk. You will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring our IT systems are running smoothly. If you have excellent customer service skills and a passion for technology, this is the perfect opportunity for you!

Overview:

The IT Support Desk Manager is responsible for managing the day-to-day operations of the IT Support Desk. This includes providing technical support to customers, managing the team of IT Support Desk personnel, and ensuring the highest level of customer service.

Detailed Job Description:

The IT Support Desk Manager is responsible for overseeing the day-to-day operations of the IT Support Desk. This includes providing technical support to customers, managing the team of IT Support Desk personnel, and ensuring the highest level of customer service. The IT Support Desk Manager is also responsible for developing and implementing policies and procedures related to the IT Support Desk, as well as providing training and guidance to the IT Support Desk personnel.

What is It Support Desk Manager Job Skills Required?

• Excellent customer service and communication skills
• Knowledge of IT systems and software
• Ability to troubleshoot technical issues
• Ability to manage and motivate a team
• Knowledge of IT security protocols
• Ability to develop and implement policies and procedures

What is It Support Desk Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support or related field
• Experience managing a team of IT support personnel
• Knowledge of IT security protocols
• Excellent customer service and communication skills

What is It Support Desk Manager Job Knowledge?

• Knowledge of IT systems and software
• Knowledge of IT security protocols
• Knowledge of customer service best practices

What is It Support Desk Manager Job Experience?

• 5+ years of experience in IT support or related field
• Experience managing a team of IT support personnel
• Experience developing and implementing policies and procedures

What is It Support Desk Manager Job Responsibilities?

• Provide technical support to customers
• Manage the team of IT Support Desk personnel
• Ensure the highest level of customer service
• Develop and implement policies and procedures related to the IT Support Desk
• Provide training and guidance to the IT Support Desk personnel