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Analyst, It Service Desk
Company | Golden State Warriors |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Spectator Sports |
Expires | 2023-09-07 |
Posted at | 9 months ago |
About The Position
- Maintain the integrity, security, and privacy of various systems by following GSW’s policies and procedures
- Answer and respond to all Service Desk calls, emails, IT Support Slack channels, and walk-up requests
- Attend, Collaborate, and possibly Lead daily stand up meetings with peers and other IT departments
- Other duties as assigned
- Track and monitor incidents, requests, and problems to ensure timely resolution
- Order, Image, configure, deploy, and manage assets per departmental process
- Create, update, maintain documentation for clients and staff; provide technical guidance and training
- Triage and classify incidents and requests within service level agreements
- Diagnose and resolve Tier 1 hardware, software, application, network, and telecommunication issues while operating in compliance with GSW policies and federal and state regulations
- Ring Central and voicemail services
- Ability to balance multiple projects at once in a fast-paced work environment
- Ability to understand and apply best practices while maintaining staying current with emerging technologies
- Ability to maintain a flexible schedule including early mornings, evenings, late nights, weekends, holidays, extended hours, and on call hours
- Experience resolving issues related to:
- Excellent written and verbal communication; strong service orientation with the ability to build positive relationships with clients and peers at all levels within the organization
- Bit Locker device encryption & single sign-on services and multi-factor authentication tools
- Bachelor’s degree or equivalent work experience
- Teleconferencing software (Zoom, Ring Central) and its respective hardware
- CompTia A+/Net+, ITIL Foundations, and other relevant certifications preferred
- Minimum of 2 years of general IT troubleshooting and support
- Email, communication & collaboration tools (Office365, Slack, and Dropbox)
- Solid grasp of computer network connectivity, hardware, MAC and Windows operating systems, Active Directory and Microsoft applications in an enterprise environment
- Ability to lift up to 50 lbs.
- Ability to carry equipment of various sizes (computer monitors, laptops, boxes, etc.) for long distances and up/down stairs
- Ability to sit/stand for long periods
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Warriors home tickets, team store discount and more!
- Employer 401K match
- Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
- $39.00 - 41.00 per hour + Bonus
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