It Help Desk Technician

Position Quick Facts:

Location: San Diego, CA

Work Setting: In-Office, occasional telework.

Number of Openings: 1 Entry-Level, 1 Mid-Level.

Salary Range: Starting at $55,000 and up for Entry-Level, and $65,000 and up for Mid-Level (based on relevant qualifications).

Start Date: ASAP

What makes someone choose one company over another? Pay, Benefits, Training, Work Satisfaction, Culture? What if you can have it all! At G2 Ops we have extremely competitive pay and benefits and that is not even the best part. Our culture is what sets us apart from other companies. Here, you will not be another payroll number or a cog in the machine. We provide great value to our customers by working as a team and ensuring every member is set up for success. Our team approach allows for each member to not only provide value with their expertise but also gives them the opportunity to cross train in other areas they have interest in.

Let's talk salary. The salary range for this position based on what we are asking you to do in the role starts at $55,000 and goes up based on qualifications. We'd like to start somewhere in that ballpark and go from there. With company standard annual performance reviews in place, plus on the spot awards for recognition; your performance will be rewarded and recognized, we promise!

So you want to work from home? Let's be honest, remote work is not all it's cut out to be. How do you feel about Telework? Yes! Now there is a happy-medium. At G2 Ops, we offer a flexible schedule with a combination of both in-office and teleworking opportunities. Due to the classification level of the projects we support, we are not able to offer fully remote opportunities at this time. Hear us out. As a Defense Contractor, we are working on and viewing some VERY highly classified material, and therefore, we need to ensure where you access your work is secure. You will have your own new, shiny desk at one of our G2 Ops offices, plus the occasional opportunity to work on-site directly with our customers (this is a good thing!). We do allow teleworking, but only with prior IT Department and manager approval. Here's the thing, we have worked very hard to create an awesome culture where our employees get to come to a collaborative, exciting office environment and we want you to join the fun!

Still not convinced? Allow us to elaborate. We are seeking a full-time IT Help Desk Technician who will assist our IT Administrator and west coast team with desktop support, troubleshooting desktop hardware/software problems, and various other projects supporting the day-to-day operations of G2 Ops in San Diego. In this role you will regularly use Microsoft Office 365 and associated apps; Windows 10; Adobe; etc. You will be responsible for the complete set up of LAN, WAN, cable installation and testing. You will work directly with our Facility Security Manager (FSM) to ensure DFARS security protocols are met with all IT assets and mobile devices, as well as maintaining the inventory of all San Diego IT assets. As the stellar Help Desk Technician that you are, you will troubleshoot IT hardware/software issues, configure laptops and other assets for the San Diego Team and any San Diego new hires! In your free time, you will assist with Help Desk ticketing requests. To be successful in this position, we need you to respond quickly to any issues or problems that arise and suggest solutions based on your knowledge and experience.

To be successful is this role, the selected candidate will have an Associate's Degree or Bachelor's Degree in a related field of study such as Computer Science, Computer Engineering, Management Information Systems, etc. (with a Bachelor's Degree being preferred), or is presently working towards a Bachelor's Degree. We are seeking someone who is innovative, self-motivated, and highly organized with an ability to see both the details and the big picture. We need someone who is credible and articulate, with excellent oral and written communication, presentation, and interpersonal skills. You must be able to accurately and efficiently relay information to technical and non-technical staff, and work well under pressure to consistently meet deadlines.

Lastly, as we are working for the DOD, we are beholden to some requirements. The ideal candidate would already possess an active DOD SECRET clearance or a Top Secret/SCI Clearance being preferred. Must be TS/SCI eligible to be considered.

Quick Note: We are seeking full-time employees; the continuation of outside employment shall not constitute a conflict with the Company’s interest, including performing work for a customer or competitor.

Congratulations! You made it to the end of this job posting. We look forward to hearing from you and learning more about you.

Benefits

• 401(K) Plan with discretionary employer matching
• 100% company-paid insurance for medical, dental, and vision for eligible employees and family members
• Competitive salaries
• Family-oriented culture
• Work/life balance
• Paid time off (PTO)
• 10 paid holidays
• 100% company-paid insurance for life, short-term (STD) and long-term disability (LTD) for eligible employees
• Educational assistance

About G2 Ops, Inc.

G2 Ops, Inc. is a small business with big capabilities in cyber security architectural analysis, model-based systems engineering (MBSE), and strategic consulting in support of both government and commercial clients across the globe. As a trusted and reliable government contractor, we deliver cyber security & systems engineering support for integrated DoD weapons, communications, intelligence, and other mission-critical systems. In the commercial space, we provide business solutions analysis, strategic planning, and training and development services to a variety of public and private sector businesses and organizations. Through innovative solutions, exceptional employees, top-tier analytical capabilities, and a customer-centered focus, G2 Ops has established a reputation for service excellence and innovation.

G2 Ops, Inc. is an Equal Opportunity Employer

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