Pc Tech / Help Desk

PC Tech/Help Desk, Anaheim, CA.

Our goal in IT is to service our companies' end-users; they are our customers. We strive to treat them with a friendly and respectful attitude, every day. Our stable and profitable 40+ year financial services firm is looking for a friendly and personable PC technician/Help Desk person who can help us fulfill that goal. The candidate will work in a small team, at our corporate office in Anaheim, and support 300+ users (both onsite and remotely for branch offices) throughout the United States.

Minimum Requirements

• Experience with Active Directory, Group Policies, enable, disable, unlock accounts, reset passwords, join PC's to domain.
• Proficient in PC hardware including setups, repairs, upgrades, re-imaging, reinstallation of Windows PC's (Dell/HP PC experience preferred)
• Scanning/cleanup of viruses, spyware and malware.
• Ability to troubleshoot basic network printer issues.
• Basic networking experience with DHCP, DNS, and using tools like "ping" to troubleshoot basic connectivity problems.
• Ability to support end-user software applications (off-the-shelf and proprietary)
• Installation, upgrading, troubleshooting, and repairing of Windows OS
• Minimum 2+ years IT support experience in Helpdesk/Technical support environment

In addition to the requirements above, the ideal candidate will have/be:

• Neat in physical and dress appearance.
• Ability to lift/move 50 pounds such as computers, printers, fax machines
• Experience with remote support software (Screen Connect, RDP, VNC)
• Ability to troubleshoot client-side MS email/exchange problems.
• Great support skills over the phone
• Experience with email support for Smartphones (Android/IPhone/Blackberry) a plus
• Great customer service skills
• Ability to research issues, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Desire to be helpful at all times to end-users and other IT staff
• Ability to follow-through and create/maintain how-to documentation and for common issues/resolutions.
• Experience with creating and deploying PC images (Acronis, Ghost, etc)
• Experience with Helpdesk ticket tracking systems (Spiceworks, etc).
• Great verbal and written English communication skills.
• Above average multi-tasking skills and abilities.
• Excellent troubleshooting and problem solving skills and abilities.
• Maintain professionalism at all times even if the end-user doesn't.

Beneficial Education And Experience

• Anti-virus software
• Please include a cover letter along with your application.
• VMware and virtualization
• Backup concepts
• Microsoft Office and Sun/Oracle Open Office
• Microsoft certifications

Job Posted by ApplicantPro