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It Support Desk Associate Jobs

Remote Project - It Support Associate
By Donato Technologies, Inc. At United States
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
Junior It Support Associate
By Mintel At , Chicago, 60612
Regularly create and update knowledge base articles to ensure the information is accurate and relevant
Experience: Have 0-1 year in a technical help desk environment or relevant experience
Analyze incoming service requests and assess their priority according to department policy
Thoroughly and efficiently query incoming service requests to ensure sufficient information exists
Ensure timely resolution and appropriate documentation on all service requests
Provide clear and frequent communication via the ticketing system to end-users throughout the issue resolution process
Associate It Support Services Analyst
By Simpson Strong-Tie At , Stockton, 95206, Ca $25.24 - $32.84 an hour
Self-Management: Display a high level of initiative, effort and commitment towards completing assignments in a timely manner.
Self-Management: Manage multiple projects and completing priorities.
1 year experience demonstrable Windows operating system and MS Office expertise
1 year experience Microsoft Active Directory environments and in applying application security therewith
1 year experience Microsoft Server support
Write knowledgebase articles of solutions and “how to” information for users and IT Technicians. (5%)
It Premium Support Associate
By Eli Lilly and Company At Indianapolis, IN, United States
Experience with IT service management frameworks such as ITIL.
Experience with project management methodologies such as Agile or Scrum is a plus.
UX certification such as Certified UX Professional (CPUX) or Certified User Experience Designer (CUXD) is a plus.
Excellent communication skills, both verbal and written.
Strong leadership skills and the ability to motivate and inspire a team.
Strong problem-solving skills and the ability to think creatively.
It Support Associate Ii, Virtual Ops Tech Support, Vots
By Amazon At United States
Follow all standard operating procedures (SOP) through the effective use of knowledge management.
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
It Support Associate Ii
By Amazon At United States
Follow all standard operating procedures (SOP) through the effective use of knowledge management.
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
It Help Desk Support Associate
By Bain & Company At New York, NY, United States
Annual discretionary performance bonus   
4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date  
Generous paid time off, including parental leave, sick leave and paid holidays  
Fully vested 401(k) company contribution  
Paid Life and Long-Term Disability insurance  
This role may also be eligible for other elements of discretionary compensation
It Support Associate Jobs
By CyberCoders At New York, NY, United States

Working within a Managed Service Provider (MSP)

Base salary: $65,000 - $70,000

It Support Desk Jobs
By AIFS At Stamford, CT, United States

Assist the senior desktop support/network administrator with upgrading PCs and laptops. Update drives from traditional to SSD, install Windows 10 and assist with Windows updates. Troubleshoot issues ...

It Support Desk Supervisor
By Proven Recruiting At Cypress, CA, United States
Bachelor's in Computer Science, Business, or related field experience (ITIL and ServiceNow certifications a plus!)
2+ years' experience managing Level 1 Support Desk teams and ServiceNow ticketing systems
Experience tracking metrics in Excel and running Incident by State reports to ensure IM, FCR, and SLA compliance
Manage support desk and support configurations, installations, and troubleshooting of software and end-user devices
Complete benefits package, including medical, dental, vision, 401(k), and PTO
5+ years supporting Active Directory, DNS, DHCP, TCP/IP, VPN, MS Exchange, and Cisco Contact Center
It Systems And Support Associate - Dietrich College
By Carnegie Mellon University At , Pittsburgh, 15213, Pa
Strong customer service demeanor; interpersonal skills
Strong problem-solving and reasoning skills
Prior help desk, work station, or IT experience is preferred
Click here to view a listing of employee benefits
our core responsibilities will include:
Minimum Requirements to Return to Campus for details
Overnight It Service Desk Support
By Unisys At , Harrisburg, Pa
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Assists with navigating around application menus and may be required to remote into the customer's computer.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
6 months of IT Service Desk experience
Working knowledge of data and voice network concepts
Learn more about Unisys and our key solution offerings:
Overnight It Service Desk Support
By Unisys At , , Pa
Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
Assists with navigating around application menus and may be required to remote into the customer's computer.
Troubleshoot network connectivity issues, working with remote employees on a corporate network.
6 months of IT Service Desk experience
Working knowledge of data and voice network concepts
Learn more about Unisys and our key solution offerings:
Sr Support Desk Associate
By Lumen At , Remote $43,830 - $97,560 a year
Has accumulated knowledge of sales systems and process.
Has attained Subject Matter SME experience in at least one area.
3-5 years industry experience experience.
Possesses some knowledge of internal company systems, products, processes.
Has accumulated knowledge of sales systems and process
Has attained Subject Matter SME experience in at least one area
It Support Associate Jobs
By TechLink Systems, Inc. At United States
•Strong stress and time management skills
•Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
•Strong oral, written and business communication skills
•Analytical, interpretive and decision-making skills
•Excellent interpersonal and customer service skills
•Excellent negotiation and conflict resolution skills
It Support Desk Intern
By Michael Baker International At , Township Of Moon, 15108, Pa $18 - $20 an hour
Work closely with the IT team on special projects while learning fundamental IT skills
Strong analytical, quantitative, problem solving, and conceptual skills required
Strong written and verbal communication skills
Self-starter with excellent interpersonal communication and problem-solving skills
Develop and maintain good working relationships
Work in and contribute to a positive team environment
It Support Desk Technician
By Mississippi Band of Choctaw Indians dba Choctaw Resort Development Enterprise dba Pearl River Resort At , Choctaw, 39350, Ms
High School diploma or GED is required. Experience with server administration and server operating systems is preferred.
Adhere to, standard operating procedures (SOP’s) and policies and procedures.
Listen to, log and respond to telephone calls and e-mails from Resort computer users encountering problems, outages or concerns.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal following current policies and procedures.
Maintains the highest degree of confidentiality.
Leads by setting a positive example to all associates.
It Support Desk Technician
By Pearl River Resort At Choctaw, MS, United States
Adhere to, standard operating procedures (SOP’s) and policies and procedures.
Listen to, log and respond to telephone calls and e-mails from Resort computer users encountering problems, outages or concerns.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal following current policies and procedures.
Maintains the highest degree of confidentiality.
Leads by setting a positive example to all associates.
Responsible for maintaining a consistent, regular attendance record.
It Support Associate Jobs
By University of Maryland, Baltimore At , Baltimore, Md $54,855 - $59,500 a year
Diagnoses, resolves, and follows-through on problems. Determines impact of proposed solutions.
Designs, writes, tests, debugs, documents, and implements routine applications. Trains clients in the use of these applications.
Conducts moderately complex information technology courses in a classroom setting.
Installs software and hardware such as modems, workstations, and printers.
Maintains and distributes software documentation, reference manuals, and training guides.
Assists in the installation, troubleshooting, testing, maintenance, and design of communications systems such as data, voice, video, and networks.