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It Support Service Desk Analyst Jobs

It Service Desk Analyst
By E.L.F. BEAUTY At New York City Metropolitan Area, United States
Conduct and update asset management processes and inventory.
Ensure end-to-end user experience with timely resolution or escalation, communicating promptly progress and handling customers with a professional attitude.
Document resolutions and update self-help and knowledge bases.
3+ years of experience in an IT Support position in a medium-large company environment.
Hands-on working knowledge with collaboration tools (Zoom, Box, Slack, etc.)
Analytical and problem-solving abilities, with keen attention to detail.
It Service Desk Analyst
By Healthcare IT Leaders At New York, United States
Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
Will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office.
Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
Will require 20% travel to New York.
Must be able to work on a W2
It Support Technician - It Service Desk
By University of Utah Health At , Salt Lake City, 84190
Knowledge / Skills / Abilities
Other duties as assigned by the help desk manager.
Ability to troubleshoot issues remotely.
Excellent customer service and communication skills, including written, verbal and telephone skills.
Previous contact or call center experience
Privacy experience (FERPA or HIPAA)
Analyst, It Service Desk
By Golden State Warriors At San Francisco, CA, United States
Order, Image, configure, deploy, and manage assets per departmental process
Bachelor’s degree or equivalent work experience
Experience resolving issues related to:
CompTia A+/Net+, ITIL Foundations, and other relevant certifications preferred
Comprehensive Medical, Dental and Vision benefits for employees and dependents
Answer and respond to all Service Desk calls, emails, IT Support Slack channels, and walk-up requests
It Service Desk Analyst I (Remote Capabilities)
By SouthState Bank, National Association At , North Charleston, Sc
Certifications/Specific Knowledge : Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
Alert management to emerging trends in Incidents.
Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
Access knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Reinforce SLAs to manage end-user expectations.
Strong customer service skills and mindset.
It Service Desk Analyst I
By Renewable Energy Systems Limited At , , Co $49,000 - $58,000 a year
Effective prioritization and project management skills
Less than one year of Service industry experience preferred
Less than one year of experience using help desk ticketing software preferred
Less than one year of experience with incident troubleshooting and escalation preferred
Contributes to developing service strategies to mitigate software, hardware, and networking issues.
Troubleshoots and resolves IT issues via phone, web, and in-person channels.
It Service Desk Support Technician
By Green River Community College At , Auburn, 98092, Wa $4,948 - $6,494 a month
SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:
Efficiently manage the employee loaner device check-out program, ensuring proper tracking and accountability of loaner devices to support inventory efforts.
The ideal candidate will have an associate degree or higher-level degree in computer science or equivalent work experience.
Excellent communication and interpersonal skills, able to describe complex technical issues to college community members with varying degrees of technical skill.
IT certifications - Hardware and/or Software certifications
A cover letter which specifically describes how you meet each QUALIFICATION
Service Desk & Desktop Support Specialist Ii (It)
By SAG-AFTRA At Los Angeles, CA, United States
Bachelor’s degree preferred, or an equivalent combination of education and experience.
Demonstrate excellent verbal and written communication skills, as well as presentation
Strong knowledge of MacOS X and Intel-based Apple computers.
Minimum five (5) years providing computer support, of which two (2) years should include IT Helpdesk support responsibilities.
The salary for this position is $55,000 annually along with excellent employee benefits and perks such as a 35-hour work week.
Balance between work and home life responsibilities
It Service Support Iii (Telecommunications Support)
By Qodoro At United States
Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.
3-4 years experience as a telecommunications specialist, IT support, or similar
Establishes voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
Adaptability and the ability to master new technologies quickly.
Establishes communications systems by programming voice and data telecommunications network circuits and equipment.
It Service Desk Analyst (Contract)
By LevelUP At Greater St. Louis, United States
Provide support and facilitate remote access to user population (laptop support).
3+ years experience providing IT Support to end-users in a professional environment
Previous experience working in banking or financial services sector will be an advantage
Good communication and interpersonal skills
Establish and maintain the security of our Windows environment, adhere to Rabobank policies, procedures and industry best practices.
Day-to Day support of all Windows based products for Desktops and Laptops.
It Service Desk Analyst
By Vibra Healthcare At Mechanicsburg, PA, United States
Wellsky (EHR) Electronic Health Record knowledge Knowledge of regulatory standards and compliance requirements.
At least three (3) years Service Desk, Help Desk, or Call Center experience required.
At least two (2) years experience with clinical /technical problem resolution and support.
A technology-oriented bachelor’s degree or commensurate experience is desirable.
Windows Laptop, Workstation troubleshooting experience.
Experience supporting: e-mail Active Directory, and Citrix accounts desirable.
Service Desk Analyst Jobs
By IntelliX Software Inc At Columbus, OH, United States
Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
Microsoft O365, ability to type 40+ WPM, excellent time management.
3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support.
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
•Manage and report time spent on all work activities.
Service Desk Analyst Jobs
By DevCare Solutions At Raleigh, NC, United States
- Experience with ServiceNow is preferred.
* HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred*.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Enhanced computer literacy is required.
- Understanding of contact center environment and Service Desk role.
- Ability to organize and follow more complex and/or detailed technical procedures.
It Support Desk Jobs
By AIFS At Stamford, CT, United States

Assist the senior desktop support/network administrator with upgrading PCs and laptops. Update drives from traditional to SSD, install Windows 10 and assist with Windows updates. Troubleshoot issues ...

It Support Desk Supervisor
By Proven Recruiting At Cypress, CA, United States
Bachelor's in Computer Science, Business, or related field experience (ITIL and ServiceNow certifications a plus!)
2+ years' experience managing Level 1 Support Desk teams and ServiceNow ticketing systems
Experience tracking metrics in Excel and running Incident by State reports to ensure IM, FCR, and SLA compliance
Manage support desk and support configurations, installations, and troubleshooting of software and end-user devices
Complete benefits package, including medical, dental, vision, 401(k), and PTO
5+ years supporting Active Directory, DNS, DHCP, TCP/IP, VPN, MS Exchange, and Cisco Contact Center
Service Desk Analyst Jobs
By Calibre Talent Group At New Haven, CT, United States
Must have strong organizational, time management and relationship building skills
Problem solving and troubleshooting skills
Strong oral and written communication skills
Must be able to work relatively independently without constant managerial supervision
Demonstrated working knowledge of basic to moderately complex hardware and software products
Remote support tools (i.e., Bomgar)
Service Desk Analyst Jobs
By Wynne Systems At United States
Ticket and workload management using our online ticketing tool
Creation of knowledge base articles
Excellent written and verbal communication skills.
1-3 years of previous Service Desk experience
Business to business support of Wynne Systems products
Replication of bugs within the Wynne System products
Service Desk Analyst (L2)
By Catapult Solutions Group At Plano, TX, United States
2-3 step interview process: Pre screen with Tiffany, virtual interview with manager, and onsite to meet team and C levels
Experience supporting C/VP Level Executives- and supporting desk side
Tier2/3 support (remote AND in the field)
Experience with larger infrastructure buildout
100% on site in Plano
Needs to have a customer service mindset
Remote It Service Desk Analyst (Contract)
By Gallagher At Atlanta, GA, United States
Experience in IT operations and process management.
Knowledge and understanding of incident management, attention to detail and workflow (Remedy preferred).
Diligently follow standard Service Desk operating procedures; accurately log all service desk contacts using the Incident Management tracking software.
Passion to contribute, create, publish support materials in line with best practices for Knowledge Centered Services Support model.
Minimum requirements for home internet speeds 6mbps upload and download.
Associate degree or its equivalent of 2 or more years professional experience.
It Service Desk Analyst
By LHH At United States
Incident Management experience is preferred, but not required
Incident Management and Incident Response
2-3+ years of technology/customer service experience required
Experience working with Service Desk, or a similar ticketing system
Experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
Candidate should have excellent customer service skills.