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It Service Desk Technician – Level 2 (Msp)

Company

Bowman Williams

Address Los Angeles, CA, United States
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-07-31
Posted at 10 months ago
Job Description
IT Service Desk Technician – Level 2 (MSP)


We have been serving the Los Angeles area since 2004, providing support to small and medium businesses. Our goal is to provide enterprise-level IT practices and solutions with competitive pricing. Our culture promotes individual growth and a well-rounded work environment. We challenge and support our team through a diversity of assignments and carefully constructed training and team development. We offer great opportunities for both professional and personal advancement. If you are a strong problem solver with a penchant for technology, consider joining our team.


The IT Service Desk Technician – Level 2 (MSP) will be in charge of ensuring exceptional client satisfaction while supporting clients remotely and in person. This person will be working on Tier II troubleshooting but getting exposure to all levels of tickets, with the support of senior engineers mentoring them on best practices.


IT Service Desk Technician – Level 2 (MSP) Technical Experience


  • Virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor
  • Email Administration with mid-level of user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
  • Experience with desktop operating systems
  • Experience supporting Azure AD (InTune is a plus)
  • Experienced in core network components
  • High-level experience and knowledge of Windows and Mac operating systems
  • Experience with M365 and ConnectWise
  • Maintaining standards and documentation on an ongoing basis as products and technologies evolve
  • Experience of Backup Solutions
  • Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
  • Experience in troubleshooting Remote Desktop Services and VPN


IT Service Desk Technician – Level 2 (MSP) Benefits


  • Unlimited PTO
  • Travel Reimbursement
  • 401(k) with company match
  • Health, Dental, and Vision Insurance
  • Certification reimbursement


Opportunity Location


Los Angeles, CA


Proposed Salary


$55,000 - $65,000


Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


Tagged: #EB777


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