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IT Support Service Desk Jobs

It Service Desk Analyst
By E.L.F. BEAUTY At New York City Metropolitan Area, United States
Conduct and update asset management processes and inventory.
Ensure end-to-end user experience with timely resolution or escalation, communicating promptly progress and handling customers with a professional attitude.
Document resolutions and update self-help and knowledge bases.
3+ years of experience in an IT Support position in a medium-large company environment.
Hands-on working knowledge with collaboration tools (Zoom, Box, Slack, etc.)
Analytical and problem-solving abilities, with keen attention to detail.
It Service Desk Supervisor
By Optomi At Charlotte Metro, United States
Excellent leadership and people management skills, with the ability to motivate and develop a high-performing team.
Solid knowledge of IT service management frameworks and best practices, such as ITIL.
Ensure adherence to ITIL best practices and service management principles.
Assign and prioritize tasks, ensuring the team's workload is managed effectively.
Develop and maintain service desk procedures, documentation, and knowledge base articles for efficient issue resolution.
Proven experience in a hands-on service desk supervisor role, preferably in a fast-paced environment.
It Service Desk - 2Nd Shift
By IntellaTriage At Brentwood, TN, United States
Experience working with remote workforce and users of all levels of technical aptitude
Healthcare industry experience with an understanding of Information Security for PII/PHI as well as HIPAA requirements preferred
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Some experience working in IT
Some experience with endpoint (Laptop) deployments
Experience with endpoint imaging software (For Example: SmartDeploy, Kace, Ghost etc.) would be a huge plus
Service Desk Support Technician
By Yoh, A Day & Zimmermann Company At Malvern, PA, United States
Minimum of 3-5 years of IT experience and/or equivalent education (Bachelor’s degree, and/or IT certifications)
Application management with software as a service
Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems.
Be able to support multiple business locations, either remotely or in person as needed.
Good oral and written communication skills
Intermediate knowledge of O365, Windows 10, Active Directory, Exchange
Service Desk Support Specialist, Is End User Services, Full Time, Days, Baptist It Center
By Baptist Health At Jacksonville, FL, United States
Requiring working knowledge and skills to perform a defined set of analytical or technical operational processes.
Applying experience and skills to complete assigned work.
Minimum 2 years of related experience Required
Providing technical support to the organization's internal users of computer applications and hardware.
Answering questions regarding system procedures, online transactions, systems status, and downtime procedures, and is typically located within a call center.
Collaborating with network services, software systems engineering, and/or application development in order to restore service and/or identify problems.
It Service Desk Technician
By Penske Truck Leasing At Tampa, FL, United States
Prior Service Desk and Project Management experience preferred
At least 2 years of prior customer service experience (technical or non-technical) required
In-depth knowledge of Windows 10, Microsoft Edge, Office 365
Knowledge of and ability to troubleshoot Printers in a Windows environment required
Working knowledge of wireless technology and mobile environment required
Work on special projects and laptop software configuration
It Service Desk Jobs
By Dice At Nashville, TN, United States
Able to handle call volume of up to 30 calls per day.
Able to navigate Different O rganizational Unit s ( OU )
Able to look up attributes
Able to reset password and unlock accounts.
Setting up new phones/ Ipads
Description Of Duties (primary & Secondary)
Service Desk Support-$27/Hr
By Trilyon, Inc. At San Francisco, CA, United States
Minimum 3 years of Service Desk experience in a regional role that includes ticket queue management and laptop provisioning.
Must have impeccable customer service skills, with a smile, especially supporting remote users over chat, ticketing, video, or screen-sharing solutions.
Must have fluency of communication skills in English.
Basic knowledge of audio/video troubleshooting and support.
Excellent written and verbal communication skills.
Experience with Okta, Duo or other MFA solutions, Jira, Confluence, Slack, Google Apps, MS Office for Mac and PCs, or Zendesk.
It Service Desk Manager (Virtual)
By SOSi At , Reston, 20191
Proven project management skills in setting priorities to meet project deadlines.
Manage the Service Desk performance to exceed performance metrics and goals.
Manage contacts with customers, direct reports, peers, and independent vendors.
Ability to establish a solid working relationship with customer, staff, managers and peers
BS Degree in Computer Science, MIS, or related field/equivalent experience in lieu of a degree.
4+ years of proven IM/IT leadership experience or equivalent supervisory experience
It Service Desk Agent I - Remote
By Nordic At , Madison, 53713
General knowledge and/or experience in computer systems/software such as network connectivity, VPN connectivity, O365, AD, and Mobile Device Management
Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions
Maintaining and expanding knowledge of help desk procedures and services
Excellent customer service and communication skills, written and verbal
1+ years of IT Service Desk or IT Support experience required
ITIL training and/or experience desired
It Service Manager Jobs
By NVIDIA At Santa Clara, CA, United States
Profound expertise in IT service management (ITSM).
Practical hands-on proficiency with project and task management tools, including Jira and ServiceNow.
Outstanding interpersonal capabilities, demonstrated through exceptional written and verbal communication skills.
Experience within a large, multi-functional IT environment.
ITIL Foundations v3 or v4 certification or solid understanding of ITIL & Technical Production support concepts is advantageous.
BS/MS or equivalent experience in Information Technology industry.
It Service Desk Technician
By Millennium Physician Group At Fort Myers, FL, United States
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
Remotely assist with new printers, desktops, and laptops
3 + Years Ticketing System Experience
3 + Years Technical Support Experience
Associates Degree or equivalent experience
IT Certifications A+, ITIL (preferred)
It Service Desk (Healthcare)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents
It Service Desk Tech
By Trulieve At ,
Effective time-management skills and ability to multi-task
Possess a good understanding of Windows Operating systems, Microsoft print management and standard O365 applications
Assists in the management and tracking of all digital assets.
Assists in the management of all existing and legacy applications
Works with the IT Service Desk Manager to provide a seamless customer experience
Work with vendor engineers, project managers and support techs to solve application related issues.
It Service Desk Manager
By MetroStar At Washington, DC, United States
A bachelor’s and 5 years of experience leading a team providing service desk operations (Tier 1-3, asset management, ServiceNow ITSM implementation).
Develop, cultivate, and manage customer relationships.
Hands-on knowledge of ServiceNow and service desk operations SLA tracking and dashboarding/reporting.
Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
Don’t meet every single requirement?
Work with technical teams to provide day-to-day operations, modernization, and enhancements to service desk operations.
Consultant – It Service & Support (From January 2024)
By Kepner-Tregoe At , Remote
Experience in IT Service Management, IT Support and operations
Experience delivering Professional Services (e.g., training, or consulting) and/or IT operations management
Five to seven plus years of business-related experience, with increasing levels of responsibility
Experience in business process analysis and improvement
Advanced degree and/or expertise/certification (PMP, ITIL, etc.)
Bachelor Degree in Computer Science, Information Systems, or Engineering (or significant equivalent expertise built on the job)
It Service Desk Analyst
By Healthcare IT Leaders At New York, United States
Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
Will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office.
Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
Will require 20% travel to New York.
Must be able to work on a W2
It Service Desk Manager
By HealthComp At , Plano, 75024 $75,000 - $90,000 a year
5+ years of experience in IT help desk support with at least 2 years of management
Full offering of health and wellness benefits for you and your family
Lead and manage the day-to-day operations of the IT help desk, including staff supervision, task allocation, and performance assessment.
Offer technical guidance and assistance to help desk team members, ensuring timely and effective resolution of issues.
Maintain a comprehensive knowledge base and documentation of common issues, solutions, and troubleshooting steps.
Design and conduct training programs to enhance the technical skills of staff members and improve first-level issue resolution.
Manager, It Service Desk
By Invenergy At , Chicago
Participate in the IT Change Management process
Minimum of 3 years experience as an IT manager/leader
Experience with remote/international team members
Manage our ETS (executive support) team, providing prompt technical, “White-Glove” response to the leadership team. Quickly drive their issues to resolution
Minimum Education: Bachelor's Degree in an information technology or related field.
Technology certifications preferred, not required
It Support Technician - It Service Desk
By University of Utah Health At , Salt Lake City, 84190
Knowledge / Skills / Abilities
Other duties as assigned by the help desk manager.
Ability to troubleshoot issues remotely.
Excellent customer service and communication skills, including written, verbal and telephone skills.
Previous contact or call center experience
Privacy experience (FERPA or HIPAA)

Are you looking for a challenging and rewarding IT Support Service Desk job? Look no further! We are looking for a motivated and experienced individual to join our team and provide exceptional customer service and technical support. You will be responsible for troubleshooting and resolving customer inquiries, providing technical advice and guidance, and ensuring customer satisfaction. If you have the skills and experience to excel in this role, we want to hear from you!

IT Support Service Desk job is a customer service role that provides technical assistance to customers who are having problems with their computer systems, software, or hardware. The job requires excellent customer service skills, as well as technical knowledge and experience.

What is IT Support Service Desk Skill Requirements?

• Excellent customer service skills
• Knowledge of computer systems, software, and hardware
• Ability to troubleshoot and diagnose technical problems
• Ability to communicate technical information to non-technical customers
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects

What is IT Support Service Desk Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Relevant certifications in computer systems, software, and hardware
• Experience in customer service and technical support

What is IT Support Service Desk Knowledge?

• Knowledge of computer systems, software, and hardware
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of network systems and protocols

What is IT Support Service Desk Experience?

• Previous experience in a customer service or technical support role
• Previous experience in a help desk or service desk role

What is IT Support Service Desk Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Trou