It Help Desk Engineer Ii-Iv [Remote]

Department: Response Center

Employment Type: Full Time

Location: Bakersfield

Compensation: $31.25 - $43.27 / hour

Description

• This role is remote. Our main offices are in Napa, CA and San Deigo, CA**

Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?

A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It's fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we're looking forward to having you meet our team!

Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue "excellent customer experiences at EVERY opportunity." Our vision is to be a lot like a great university - a place where employees come, make life-long connections with other incredible people, and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.

Typical Work:

A typical day revolves around customer support on a variety of platforms and technologies. See the supported technologies section below.

Benefits:

• Accrued Paid Time Off
• Dental & Vision
• Medical- Company pays 100% of the base plan for the employee and family
• Career Pathing
• 401(k) with employer matching
• 9 Paid Holidays

Qualifications Required:

• Ability to adapt quickly to new technologies and changing business requirements.
• Strong aptitude for Customer Service
• Must have 5 years minimum IT Help Desk experience.
• Able to collaborate as part of a team in various roles.
• Excellent analytical, verbal, and written communication skills
• Respond to emergency situations effectively, maintaining poise and focus.
• Ability to organize and manage multiple priorities.

Qualifications Preferred (not required):

• CompTIA (Network+, Security+)
• Citrix
• Microsoft Associate or Expert level certification
• VMware
• Bachelor's degree (in a related field) or equivalent experience Previous MSP Experience
• Certifications: One or more of the following:
• CCNA
• Apple

You will be working with the following technologies on a daily basis:

• Microsoft Windows Server/Active Directory
• Microsoft Exchange
• Microsoft Windows and Mac
• Virtualization: VMware, Microsoft Hyper-V
• Wireless: Ruckus, Unifi, Meraki
• Office 365 / G Suite
• Microsoft SQL
• Remote Access: RDS, Citrix, VPN
• SonicWALL, Cisco
• Microsoft Azure