It Product Manager, Consultant

JOB DESCRIPTION
Your role

This role would Support Medi-Cal compliance products, which is one of the most critical and high-impact products for the Medi-Cal portfolio. Blue Shield is looking for an IT Product Manager who would be responsible for the timely delivery of compliance and mandates for our federal and state regulatory bodies while ensuring the quality of deliverables meets state and federal standards. The IT Product Manager will develop new product concepts, designs, and/or enhancements to existing product designs for Medi-Cal Compliance products and conduct research, developing a strong understanding of business needs, new technologies, technology trends, and competitors. The IT Product Manager will report to Sr. Manager/IT Solutions and Delivery Lead for the Medi - Cal portfolio.

Your Work

In this role, you will:

• Generally, responsible for providing guidance, coaching, and training to other employees within the job area.
• Support critical and time-sensitive deliverables for the state and government agencies, often requiring thought leadership and innovative solutions to meet the mandate or regulatory requirements.
• Participate in the community of Practice and provides and share best practices to influence and support the creation of a cross-portfolio integrated roadmap.
• Works to influence parties within and outside of the job function at an operational level regarding policies, procedures, and practices
• Participate in all agile ceremonies based on the SAFE Agile framework, such as sprint planning, product demo, retrospective, epic collaboration, PI Planning, and others.
• Conducts strategic planning and creates IT Product/ Services roadmap for Medi-Cal Enrollment product and its peripheral interfaces.
• Develops business plan for products and participates in all phases of the product development lifecycle, including analysis, design, testing, and integration of products as well as the introduction of products to the organization.
• Develops new perspectives and innovative approaches to existing problems.
• Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.).
• You would be responsible for working with stakeholders to maintain a healthy product backlog and represent the Medi-Cal compliance team on quarterly epic collaboration and PI planning exercises.
• Responsible for making moderate to significant improvements of processes, systems, or products to enhance the performance of job area.
• Represents IT Products and provides a leadership role during integrated planning / Program Increments (PIs) and sign-up for release dates.
• Develops product documents and mockups to clearly illustrate product ideas and concepts.
• Generally, responsible for managing major/complex products involving delegation of work and review of work products
• Manages product backlogs and coordinates to plan product release schedule ensuring successful delivery by the IT product team.
• Invested in product process improvements, utilizing data and organizational strategies to foster and influence change.
• Influences the performance of the business unit or related functional areas in achieving Blue Shield of California’s objectives.
• Has responsibility for communicating with parties external to the organization (e.g. customers, vendors, etc.).
• May manage complex products and components plus influence products and technology outside of immediate job area
• Issues faced are numerous and undefined and require detailed information gathering, analysis, and investigation to understand the problem. Problems are difficult and moderately complex, typically impact multiple departments or specialties, and are usually solved through drawing from prior experience and analysis of issues.
• Manages the Lifecycle of IT products, from strategic planning to tactical activities, specifying requirements for current and future products.
• Communicates with parties within and outside of own job function.
• Works to achieve operational targets with a significant impact on departmental results.
• Work is performed with limited oversight.
• Serves as an advocate of the product team to Senior Leadership.
• Work with vendor management to onboard contingent resources, negotiate SOW, and manage the quality of delivery as well as the overall cost of product ownership.
• Builds business relationships and works on them as well as provides a leadership role on cross-functional teams to translate business needs and technology directions into product definitions.
• Plays a leadership role in driving collaboration with other IT Product teams to aid dependency management.

QUALIFICATIONS
Your Knowledge and Experience

• Typically, viewed as a specialist within the discipline.
• Requires deep knowledge of job area typically obtained through advanced education combined with experience.
• Excellent analytical and problem-solving skills.
• Advanced knowledge of Agile methodologies. SAFE or equivalent Agile certifications is/are highly desirable.
• May have a broad knowledge of product management.

ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in – join us!

Our Values:

• Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Courageous . We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.

Two ways of working: Hybrid (our default) and office

• Hybrid – In a business unit approved office a few times per year to 3 days per week, on average

• Office – In a business unit approved office 4+ days a week, on average. If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

COVID-19 Vaccination Policy:

From the earliest days of the pandemic, Blue Shield of California has been unyielding in our commitment to putting the health and safety of our people, our members and our communities first. As a health care company, Blue Shield requires all employees to be up to date with COVID-19 vaccination prior to start date as a condition of employment. Blue Shield will consider requests for medical or religious accommodation to this vaccination requirement prior to your start date.

The definition of "up to date with your COVID-19 vaccine" is when you have received all doses in the primary series and one booster when eligible. If you are unable to be up to date with your COVID-19 vaccine by your start date, your start date will need to be postponed and you will have 30 days to remedy. If you cannot fulfill the requirement nor obtain accommodation within 30 days, your offer will be rescinded.